About Kristin
German
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- VariousCopywriterE-COMMERCESeptember 2021 - Today (4 years and 9 months)Malaga, SpainWriting high quality content for clients in the areas of:- fashion- gaming industry- travel and tourism- outdoor sports
- Caleta HomesSales & Revenue ManagerTRAVEL AND TOURISMJune 2018 - June 2021 (3 years and 1 month)Malaga, Spain- Introduction of revenue management, process flows and pricing strategy- Translation of website, promotional material and all client-related communication Spanish-English-German- Structural and operational product improvement- Guest & Complaint Managementincrease in customer satisfaction and profit of individual property owners by up to 25%
- HRS GermanyAccount Manager MICEHOSPITALITYJanuary 2015 - December 2017 (3 years)Cologne, Germany- Supervising and developing benefits for multiple B2B key accounts and large projects in the MICE sector while organizing, prioritizing, and ensuring successful client events and an outstanding service- Preparing & translating MICE web tools for the Spanish market- Support of Spanish market/ office- Proactive price negotiations and follow-ups to increase the conversion rate
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Education
- Bachelor of ArtsMartin Luther University Halle / Germany20072005-2006 Universidad de Buenos Aires, Argentina International Relations 2003-2007 Martin Luther University Halle-Wittenberg, Germany Bachelor of Arts (BA) Intercultural European and American Studies