Description

Proficient in all facets of customer experience management, particularly excelling in customer centric service deployment. Experienced in spearheading diverse projects, steering the setup of digital customer service platforms. Demonstrated expertise in operational excellence methodologies, consistently optimizing processes.

Focused on cultivating customer-centric strategies to enhance satisfaction and foster long-term relationships.

Industry field of expertise

Languages

Dutch
Native or bilingual
French
Fluent
English
Fluent

Workplace preferences

Can work on-site

Brussel (up to 50km)

Qover
Operations Manager
June 2018 - September 2023 (5 years and 3 months)
Brussels, Belgium
· Directed the launch of a multilingual digital customer service for insurance products, overseeing the entire process.
· Implemented operational excellence strategies to optimize costs while still enhancing customer satisfaction.
Operational Excellence Operational Excellence Customer Service Customer Journey Operations Management
Delta Lloyd Life
Life Insurance Team Leader
December 2016 - May 2018 (1 year and 5 months)
Brussels, Belgium
SFR BELUX
Chief Customer Service
February 2012 - June 2016 (4 years and 4 months)