Leanne Gibson

Working at ISMS Online has given me experience working with both 27001:2013 and 27001:2022, including a week-long workshop focused on auditing for ISO 27001. Another focus has been distinguishing between accreditation and certification bodies and the differences between accreditation and certification. As well as some generalised infosec training some other areas that were covered at length were business continuity planning & supply chain management, privacy and protection of PII and physical and environmental security. Working at ISMS Online has also afforded me many hours of practical experience working with ISMS.online, an ISMS software platform designed to guide and help clients on their journey to ISO certification in the many InfoSec based standards.

Be a key member (Global sales support) of the global commercial team: General Account Support and Core Team Communication. Support Global Account Manager in all necessary activities related to business analysis, sales budget, pricing, Customer Global Price Increase, presentations, reporting. Support the customers' global team in any proactive and reactive initiatives, on global and regional projects according to customers Account Development Plan. Manage and build interaction between business segments. Support Customer Account Development Plan Act as a facilitator and support on any staff handovers from old to new Global/ Regional/Key Account Managers to ensure the customer is not affected in the day-to-day support Support supply chain in improving operations and resolving issues to deliver top-notch customer service. Manage Customers Global Price file Ensure to include the portfolio of recently acquired companies' products to Givaudan Facilitate the new/increased portfolio of recently acquired companies' is available for customer commercialization Actively manage the customer's global portfolio card through in house software and promote through the business to all local & regional Manage customers global rationalised portfolio sampling in close cooperation with the regional sales support team. Continuing support of the implementation of new portfolio items including system setups Global Partnership - support global tender process for long term partnership Support the RFP tender implementation independently whatever outcome it is, positive or negative for Givaudan If positive, monitor and control the Value Added Services Givaudan offered as part of the RFP offering for new opportunities/capture If not positive, monitor the level of business erosion (item sales/revenue) we could face from potential business loss

Manage a small set of development accounts in line with business strategy. Core Responsibilities Prepare and maintain Customer Directories for own Key Account Manager(s) Account List, containing all aspects of prices codes and contacts. Pricing: Preparation for price quotes for review by Key Account Manager prior to confirmation to Customers, recording of prices in all Givaudan systems. Project Management – Assist in managing commercial projects in collaboration with Key Account Manager(s). Preparation of review document for all "In Progress" projects for weekly technical meetings. Business Reviews – Twice a year where required by Key Account Manager(s) Documentation: Ensure an efficient service on all aspects of Customer Documentation, Questionnaires, Product Information Documents etc. New Wins: Take ownership for transitioning Customer projects/new wins from scale-up to production – preparation of monthly reports of New Wins. Investigate and assist in resolving customer complaints as necessary. Assist Key Account Manager(s) in the preparation of the Account Development Plans (ADP). Assist in tracking ADP (& KPI) to ensure sales activity is on schedule & meets criteria. Customer Intelligence - Monitor customer market products, and brands using Global New Product Database and trade journals. Sales Results: Preparation of results for Monthly review with Key Account Manager(s). Assist in developing and delivering internal and customer presentations.