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Liefwin Luyckx Training, Learning & Development, Project ManagerLL

Liefwin Luyckx

Training, Learning & Development, Project Manager
  • Suggested rate
    €800 / day
  • Experience15+ years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Liefwin's quote.
Location and workplace preferences
Location
Brussels, Belgium
Can work on-site at your office in
  • and around Brussels (up to 20km)
Verifications

Freelancer code of conduct signed

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Verified email
Languages
Categories
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Skill set
Industry fields of expertise
Liefwin in a few words
Are you seeking a dynamic professional who seamlessly blends pragmatism with a relentless drive for success?

Look no further.
With over 30 years of diverse experience spanning Learning & Development, Training, Project & People Management, IT Consultancy, Marketing, Sales Management, and beyond, I bring a unique blend of skills to the table.


As an experienced manager, I have a proven track record of achieving goals with unwavering quality, leveraging my extensive background in various aspects of management. My leadership extends to large teams, navigating through challenging conditions with resilience and ease, whether it's managing different generations or steering through crises. Clients and colleagues alike value my honesty, drive, and pragmatic approach in achieving business targets.

Beyond traditional roles, I've thrived as a team manager, marketing consultant, e-commerce specialist, and more. Fluent in Dutch, French, and English, I effortlessly communicate and connect with diverse stakeholders, ensuring clarity and understanding in every interaction.

But what truly sets me apart is my passion for innovation and collaboration.
I thrive on challenges, constantly pushing boundaries to build trust and foster creativity among teams. Whether it's launching a new project or implementing digital innovations, I bring boundless enthusiasm and a results-driven mindset to the table.

In a world of complexity, I believe in finding simple, elegant solutions that propel businesses forward. With me on your team, you can trust that your vision will not only be realized but surpassed.

Let's embark on this journey together and turn your ideas into reality.





Experience
  • No Nonsens BV
    Owner / Consultant
    CONSULTING & AUDITS
    January 1996 - Today (29 years and 4 months)
    I am a creative enthusiast bursting with ideas and "streetwise" enough to execute them. A professional go-getter with a wealth of (both traditional and digital) IT, marketing & sales experience, I look forward to launching and implementing successful business plans & digital innovations full of enthusiasm.

    With a healthy dose of eagerness to learn, I always enjoy indulging in various projects and targets. Driven by enthusiasm and experience in various sectors, I will always translate your business concept, product and philosophy into strong results.
    Communication strategy Customer Journey customer service Marketing Analytics Email marketing E-commerce Branding Project Management Web project management IT Project Management
  • Colruyt group
    Project Manager Marketing (Pricing Team - Colruyt Laagste Prijzen)
    RETAIL (LARGE RETAILERS)
    December 2022 - July 2023 (7 months)
    Project Manager on a Confidential Pricing & Promotions CLP Project

    • Making our strategy, Everyday Lowest Price, happen every day in a sustainable and smart way, that ensures the realization of our brand promise to our customers on the one hand, and an efficient and effective tactical and operational organisation and processes on the other hand.

    Large Retailers Marketing and Communications Planning Customer support Customer Journey IT Project & Program Management Strategic Communications Business Strategy Customer Experience Analytical Skills Teamwork Learning & Development
  • Colruyt group
    Business Key Account Manager (Colruyt Group Customer Services)
    RETAIL (LARGE RETAILERS)
    July 2019 - December 2022 (3 years and 5 months)
    • In charge of following Operating Units: Xtra, Collect&Go, Spar B2C, CG Collection Team, CG Finance Team, Colruyt Group Academy Extern, Retail Partners Colruyt Group (Spar B2C&B2B, Alvo, Mini Market)
    • Responsible for billing and reporting on KPIs and agreed SLAs between the Customer Contact Center and Operating Units
    • Responsible for inspiring the various Operating Units in terms of customer oriented and efficient customer experience
    • Responsible for developing constructive cooperation between the business on the one hand and the Customer Contact Centers on the other hand
    • Responsible for monitoring and responding to market trends in order to remain sufficiently innovative and competitive in the world of customer services
    • Responsible for the research and development of various opportunities in order to keep building a customer-oriented organization
    • Responsible for improving the quality of the Customer Contact Center
    • Responsible for designing and helping to set up an environment in which the end customer can be helped remotely and as efficiently as possible
    Customer support customer service Customer Relationship Management (CRM) Customer Loyalty/ Retention Individual Coaching Coaching Training Team management Change and Transformation Management
Recommendations
Certifications
  • Body Language for Leaders
    LinkedIn
    2021
  • Persuading Others
    LinkedIn
    2021
  • Email Marketing Certified
    HubSpot
    2020
  • The Fundamentals of Digital Marketing Certification
    Google
    2020
  • SEO Foundations
    LinkedIn
    2020
  • UBA Online Master Class - Google Analytics 4
    UBA Belgium
    2023
  • Managing Change: Learn to thrive through change
    Udemy
    2024
    Change Management Change Project Management
  • Describe the capabilities of Microsoft Power BI
    Microsoft
    2023
  • Microsoft Teams
    Udemy
    2023