Description

I help service-based businesses and digital companies bring structure and clarity to their operations so they can scale without unnecessary complexity.

With 15+ years of experience in operations management and process improvement, I support founders and leadership teams who are already generating revenue but struggling with execution, delegation, or operational visibility.

My work focuses on simplifying workflows, implementing practical systems, and documenting processes so businesses can operate more efficiently and sustainably.

Industry field of expertise

Languages

English
Native or bilingual
French
Basic

Workplace preferences

Can work on-site

Brussels (up to 50km)

Lindsay Connolly Consulting
Operations Strategist & Consultant
CONSULTING AND AUDITS
January 2021 - Today (5 years and 5 months)
Brussels Metropolitan Area, Belgium
I support service-based and digital businesses by designing and implementing operational systems that improve execution, visibility, and scalability.

Typical engagements include:
Operational audits and simplification of existing processes
Systems setup and optimization (task management, workflows, internal tooling)
Process documentation and SOP creation to support delegation
Launch and recurring delivery operations
Short-term strategic operations support for scaling teams
Engagements are project-based or time-bound, with clear scope and outcomes.
Project Management Business Process Improvement Workflow Automation Operations Management Operational Efficiency
Brooks Brothers
Director Business Process Improvement
RETAIL (LARGE RETAILERS)
November 2013 - January 2020 (6 years and 2 months)
New York, NY, USA
Directed global process improvement and system implementation initiatives across merchandising, planning, and operations.

Key contributions:

Led enterprise process-mapping and system-implementation projects (SAP, PLM, BI)
Delivered multiple large-scale system upgrades, generating ~$2M in annual efficiency gains
Designed automation dashboards and KPI reporting for executive visibility
Partnered with senior leadership on change management, training, and process governance
Process Optimization Enterprise System Implementation Operational Efficiency KPI Development automation
CAPGEMINI
Sr. Consultant
CONSULTING AND AUDITS
April 2012 - November 2013 (1 year and 7 months)
New York, United States
Served as a senior consultant supporting large retail and consumer brands with enterprise systems integration and process design.

Key focus areas:
PLM and SAP functional integration
Data governance and master data management
QA testing, system validation, and implementation support
Transitioned clients from implementation to operational adoption
integration design product lifecycle management Software qa Product information management (PIM) Master Data Management