About Louise
English
Native or bilingual
Experience
- ZRG ConsultingSenior Director, Culture & Leadership SolutionsCULTUREJanuary 2022 - June 2025 (3 years and 5 months)London, UK• Spearheaded a new suite of digital culture products and proprietary assessment tools, generating £2M+ in product revenue within two years.• Built and led a Centre of Excellence to scale learning design quality and embed blended journeys across global markets.• Co-designed a people manager programme during a global merger, achieving 80%+ participation and 90%+ NPS, with real-world behavioural shifts tracked via feedback and assessment.• Co-created a licensing model and capability uplift approach that unlocked recurring revenue streams and client-led delivery.
- Tack TMIGlobal Head of Leadership SolutionsJanuary 2020 - January 2021 (1 year)London, UKResponsible for the development of global design for flagship leadership programmes during a time of growth in pharma and manufacturing• Designed and scaled a blended capability programme to reach 75,000+ employees, reducing delivery cost and complexity.• Successfully established a Centre of Excellence to align learning design principles across decentralised global markets, lifting quality and consistency.
- Hive LearningClient Solutions DirectorJanuary 2018 - January 2020 (2 years)London, UKTasked with creating and implementing innovative digital leadership and DE&I solutions in a VC-backed startup. Partnered with major banks and multinationals during growth and change.• Led a learning strategy for Barclays that shifted social learning engagement from 25% to 95%, winning a Business Culture Award.• Designed a digital DEI learning journey that secured a £250K enterprise contract.• Blended agile experimentation and behavioural science, driving up to 96% engagement across key programmes.
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Education
- ICF Professional Certified CoachInternational Coach Federation2021ICF Professional Certified Coach
- CIPD Level 5 in Learning & DevelopmentITS Learn2019
Certifications
- Agile HR PractitionerAgile HR2020
- Mastering the Coach ApproachITS2020