Marcelo Oliveira

While at Chubb, I worked for Marketing and the Operations team, dealing as a bridge between them. I had the opportunity to develop myself on soft and hard skills bringing together the South American team. The goal was to create and develop for Chubb products (MaxWorld and Workview), Multinational and Customer Experience team. Within the process the narrative developted for each LATAM country included creation of wireframes, benchmarking, user journey and high fidelity Designs, where I used mostly Adobe Suite and Figma. Other tasks were to create and editing institutional training videos and newsletters for new employees. Also as a portuguese native speaker and spanish/english fluent speaker I translated internal videos and Multinational Politics for LATAM.

As a UX Designer for a leading food app, I have developted my skills in creating intuitive and user centered designs that drive engagement and customer satisfaction. Over my time there, I have: Conducted extensive user research to understand the needs and pain points of our target audience, resulting in design solutions that meet their needs and enhance their experience with the app. Designed and tested multiple prototypes, wireframes, and high-fidelity designs for the app, ensuring a seamless and enjoyable user journey. Worked closely with cross-functional teams, including product management, engineering, and marketing, to prioritize and implement design solutions that meet business goals while enhancing the user experience. Conducted user testing and analyzed data to inform design decisions and measure the success of design solutions. Stayed current with industry trends and emerging technologies, incorporating them into design solutions to stay ahead of the competition.