Description

I am an experienced Virtual Assistant who loves being busy and helpful. I love the repetitive tasks that you hate and take up your day. I am experienced in upkeeping inboxes, resolving customer complaints and enquiries keeping resolution times low. I have data entry experience updating CRM systems with detailed and acurrate information. I am computer literate with Google Suite and Microsoft knowledge, being able to type 90wpm allows me to complete tasks quickly and efficiently

Let me ease your workload and day

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Self Employed
Virtual Assistant
BANKING AND INSURANCE
March 2022 - Today (4 years and 3 months)
● Resolving large numbers of emails through a shared inbox keeping customer
resolution timescales low
● Answering all customer questions including time-scales, service costs and other general enquiries
● Updating the CRM system (Zoho) with detailed and accurate information
● B2B contact regarding customer’s complaint claims
● B2B contact with FOS in the case of complaint escalation
Data Entry Customer Support Zoho CRM Inbox Upkeep
Clydesdale & Yorkshire Bank
Complaints Department Admin
BANKING AND INSURANCE
July 2015 - July 2016 (1 year and 1 month)
● Handling large volumes of complaints for Clydesdale & Yorkshire Bank
● Accurately transcribing customer complaint calls into the system for case reference purposes
● Organised complaints from calls, social media and web assistance
● Assigned complaints to 10+ team members
● Maintained multiple high volume inboxes for complaints, credit cards and
mortgages
● Maintained multiple formulated spreadsheets for complaints
● Created and managed spreadsheets for different departments scheduling for
better efficiency
● Handled customer calls regarding cards while abroad and potential
fraudulent payments
Data Entry Microsoft Excel