About Maria Jose
Spanish
Native or bilingual
English
Native or bilingual
French
Fluent
Experience
- YBOT (STARTUP - HEALTHCARE AI TECHNOLOGY)Customer Success ManagerJuly 2014 - November 2024 (10 years and 4 months)Miami, United States• Drive customer engagement and retention, ensuring long-term relationships and satisfaction.• Develop and implement growth strategies, leveraging insights from user interactions• Manage customer support operations, optimizing ticketing systems to enhance the user experience.
- SWIVL INC. (STARTUP - EDTECH)International Brand ManagerSeptember 2018 - Today (7 years and 9 months)Brussels, Belgium• Manage international markets across Australia, SE Asia, Europe, UK, LATAM, UAE, China, India & Africa• Developing strategic partnerships and opportunities.• Quarterly sales and market insights per region.• Leading market entry strategies and social media marketing, increasing brand awareness• Represent the company at EdTech events, securing key partnerships and expanding customer base• New product implementation project for international markets
- SATOPIA TRAVEL (STARTUP - LUXURY TRAVEL SERVICES)Community ManagerMarch 2020 - April 2023 (3 years and 1 month)Brussels, Belgium• Community Engagement & Relationship Management: Cultivated relationships with members, VIP clients, and partners to create a sense of exclusivity and belonging.• Led client inquiries, ensuring a smooth journey from booking to post-trip follow-ups.• Oversaw community membership, fostering engagement and retention through personalized service.• Responsible for sales targets. Achieving over 70% conversion rate.• Provided weekly reports on team progress, key achievements, and strategic insights, ensuring alignment with business goals and operational efficiency."
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Education
- B.S. International BusinessMUNICH BUSINESS SCHOOL2012B.S. International Business
- Hotel Operations ManagementLES ROCHES - SCHOOL OF HOTEL MANAGEMENT2007Hotel Operations Management