About Mariva
Avec plus de 20 ans d'expérience en gestion d'équipe dans divers secteurs, j'ai toujours mis la satisfaction des clients au cœur de mon travail. J'ai piloté l'implémentation des systèmes SAP MDG et d'un logiciel de gestion des déclarations douanières, tout en étant responsable de la distribution mondiale de pièces détachées de systèmes de transmissions, y compris la gestion opérationnelle d'un magasin de pièces et des procédures douanières pour l'importation et l'exportation. Récemment diplômée d'un master en Supply Chain & Logistics Management, je suis maintenant à la recherche d'opportunités en freelance. Forte de mon expérience, je vous propose mon expertise pour vous aider à établir et maintenir des processus opérationnels AGILES, adaptés à l'instabilité actuelle et alignés sur vos objectifs stratégiques et financiers. Si vous avez besoin de solutions organisationnelles ou opérationnelles pour assurer la satisfaction de vos clients, n'hésitez pas à me contacter. Je suis disponible pour évaluer vos besoins et vous accompagner dans la mise en place de solutions efficaces.
French
Native or bilingual
Italian
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Nivelles (up to 40km)
Experience
- Automatic-Systems WavreSales Administration ManagerMECHANICAL ENGINEERINGNovember 2014 - January 2018 (3 years and 2 months)• Managed a team of 5 customer service agents, 2 equipment installation coordinators and 1 logistics coordinators.• Ensured daily liaison between customer service, sales managers, supply chain, planning, finance, R&D• Led internal audits for ISO 9001compliance.
- Twin DiscCustomer Service Manager EMEA, Customs & Export SpecialistMECHANICAL ENGINEERINGFebruary 2018 - May 2024 (6 years and 3 months)Nivelles, Belgium• Managed a team of 13 FTE including customer service coordinators, warehouse operators, shipping coordinators, customs operators, buyer, and technical support staff ensuring activities from order entry to shipping through spare parts inventory management and procurement.• Analyzed monthly results for reports and KPIs• Set team objectives, strategizing continuous improvements, and elevating customer satisfaction levels.• Oversaw monthly sales budget to optimize financial performance. Main achievements:• Spearheaded customs and export operations by leading the implementation of a customs software-CAS- for import and export declarations resulting in process improvement, 10% cost reduction, enhancing compliance and a 20% reduction in declarations processing time• Successfully managed the renewal of Inward Processing Authorizations, ensuring ongoing compliance and avoiding potential financial penalties.• As a Project Manager for product origin management, achieved Approved Exporter Authorization, streamlining export operations and reducing export operations processing times.
- Terumo EuropeAdministration Assistant Manager, Project ManagerMEDICALMarch 2003 - November 2014 (11 years and 8 months)Rome, Italy• Customer Service and Credit Control Assistant Manager at TERUMO Rome branch (2007-2012)• Led a customer service team of 4 agents and 2 credit control operators• Project Manager (2012-2014) for the implementation of a global Master Data Governance system (MDG - SAP) developing expertise in master data management.
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Education
- Master of International StudiesROME Business School2024International Master in Supply Chain & Logistics Management
- Bachelor's Degree in TranslationEcole d'Interprètes Internationaux (Université de Mons-Hainaut)2001Bachelor's Degree in Translation
Certifications
- La douane de A à ZNCOI2021