Description

Senior Business Consultant with Big 4 and Fortune 500 experience, delivering measurable improvements in performance, efficiency, and operational excellence across the life sciences, government, utilities, and manufacturing sectors.

Holding a First-Class Honours degree in Mechanical Engineering and professional certifications including PSM I, Lean Six Sigma, and CIMA Foundation, with PRINCE2 in progress, I combine technical expertise, business acumen, and project management discipline to help organisations optimise processes, streamline operations, and drive sustainable results.

Let’s connect to explore how I can help your business enhance efficiency, simplify workflows, and turn strategy into measurable success.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

Ernst & Young (EY)
Senior Business Consultant
CONSULTING AND AUDITS
October 2024 - July 2025 (9 months)
Dublin, Ireland
Global Digital Transformation Programme
• Oversaw a large-scale digital transformation project impacting global teams across 3 regions and 10+ senior stakeholders, ensuring continuity and delivering key milestones on schedule.
• Created clear and user-friendly process maps for 8 core workflows, improving stakeholder understanding, and reducing process execution errors.
• Developed a Power BI dashboard tracking 8 testers and 50+ test cases, enabling daily progress reporting and providing senior management with real-time visibility.
• Supported both the Project and Programme Managers with strategic decision-making and planning by providing data-driven insights and analysis.
• Managed the full project life cycle, from requirements gathering to a successful go-live.
Jira Smartsheet Microsoft Power BI MS Visio Team management
Ernst& Young (EY)
Business Consultant
CONSULTING AND AUDITS
September 2022 - October 2024 (2 years and 1 month)
Dublin, Ireland
Digital Solution Delivery & Agile Project Management
• Delivered a digital solution road map and plan, aligned with stakeholder needs, by gathering and documenting business requirements.
• Improved workflows by designing process maps to address inefficiencies.
• Enhanced collaboration by bridging communication between the technical and business teams.
• Drove successful feature development by utilising the Scrum framework, creating 100+ precise and actionable user stories, supporting on-time delivery of project features.

Asset Operations & Cost Optimisation
• Delivered regular updates to senior management, highlighting project progress, risks, and
mitigation strategies to drive informed decision-making.
• Collaborated with the manager to implement an RPA solution, automating the monthly bill
upload process, eliminating 100% of manual effort, improving efficiency and accuracy.
• Streamlined operations by creating process maps in MS Visio, serving as a clear step-by-step
guide for the team.
• Led the coordination of 3,000+ smart electric meter installations across the treatment plants
in Ireland, reducing human errors by ~90% and improving operational efficiency.
• Developed a smart meter tracker in Excel and a Power BI dashboard, enabling senior
management to monitor installation progress effectively.
• Conducted in-depth analysis of chemical expenditure across all treatment plants, providing
100% visibility into usage patterns, enabling management to optimise supplier negotiations.

Process Improvement & Strategy
• Facilitated workshops with senior business and technical users, reviewed the As-Is processes, and designed the To-Be processes.
• Outlined prioritised options and recommendations whilst designing the To-Be processes.
• Utilised Lean methodology whilst driving continuous improvement initiatives.
• Developed high level, detailed level and swimlane process maps for 40+ processes.
• Led frequent client presentations with C-suite and directors.
Process Improvement Lean management Data analysis Miro Design Thinking
Capita
Overpayments Recovery Officer
CONSULTING AND AUDITS
May 2022 - July 2022 (2 months)
London, England, United Kingdom
• Progressed the recovery of overpaid housing benefit invoices.
• Assessed customer expenditure forms to negotiate pay off deadlines and payment plans, tailored to suit customer needs.
• Completed daily monitoring sheets to ensure recovery timescales and team priorities were met.
• Updated the account status and database on a regular basis.
Finance Emotional intelligence Microsoft Excel Data analysis Communication