Description

Versatile business technology professional with 12+ years of cross-sector experience

spanning publishing, financial services, and telecoms. Combines technical expertise in

business intelligence, data analysis, and process improvement with strong business acumen

to deliver solutions that enhance operational efficiency and strategic decision-making.

Proven track record in product ownership, process governance, and system implementation,

with advanced skills in Power BI (DAX) and Power Query (M), supported by practical SQL

knowledge. Recognised for strong stakeholder management and cross-functional

collaboration, adept at translating complex business requirements into practical, compliant

technology solutions.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Witney (up to 50km)

Taylor & Francis Group
Business Process Manager / Product Owner
PUBLISHING
May 2023 - July 2025 (2 years and 2 months)
Abingdon, United Kingdom
• ● Lead product owner for the DBPM process management platform, overseeing implementation, governance, and strategic development across global departments
• ● Designed and implemented a comprehensive user provisioning system from scratch using Power Query, reducing onboarding time by 70% and eliminating manual errors
• ● Developed enterprise-wide process governance framework establishing standards and controls for all business processes
• ● Created and deployed advanced Power BI dashboards using DAX formulas and custom data models, automating executive KPI/KRI reporting, replacing inefficient Excel workflows and improving data accuracy
• ● Integrated systems via API connections, enabling streamlined data flow between platforms and enhancing cross-departmental collaboration
• ● Manage multiple simultaneous transformation projects using Wrike and Monday.com, from planning through execution to stakeholder reporting
• ● Designed and delivered regular training sessions for global teams on DBPM platform, increasing user adoption by providing hands-on guidance and troubleshooting support.
• ● Led interactive drop-in sessions for colleagues across departments, establishing myself as the go-to resource for process management platform expertise
Microsoft Excel Microsoft Power BI Lean six sigma SQL Product management
Tangoe
Service Delivery Analyst
December 2019 - April 2023 (3 years and 4 months)
Conducted comprehensive property risk assessments through analysis of building
reports and valuation data, ensuring lending compliance
● Identified critical valuation discrepancy patterns that prevented over £14 million in
potential fraudulent lending in a single month
● Developed standardized documentation and process guides to ensure consistency
across risk assessment activities
● Created data analysis frameworks and dashboards to identify trends and anomalies
in property valuations using advanced Excel and BI tools
● Collaborated with cross-functional teams to implement policy improvements based
on risk analysis findings
● Collaborated with cross-functional teams to implement risk mitigation strategies,
effectively communicating complex property risk concepts to non-technical
stakeholders
Nationwide Building Society
Risk Analyst
January 2017 - November 2019 (2 years and 10 months)
• ● Created data analysis frameworks and dashboards to identify trends and anomalies in property valuations using advanced Excel and BI tools
• ● Collaborated with cross-functional teams to implement policy improvements based on risk analysis findings
• ● Collaborated with cross-functional teams to implement risk mitigation strategies, effectively communicating complex property risk concepts to non-technical stakeholders