About Mohamed
Arabic
Native or bilingual
English
Fluent
Experience
- EIBAssistant Manager - Business SolutionsDIGITAL AND ITAugust 2017 - August 2018 (1 year)Dubai City, United Arab EmiratesManaging Information Technology and Business Innovation projects for three business portfolios through Agile method delivery. Managed and delivered over 10 Projects for Treasury, Priority Banking and Foreign Institutions business units. Strengthened operational efficiency by facilitating IT tools to serve business units and to remain cost-effective while maintaining quality service.
- EIBSales and Service Development CoachDIGITAL AND ITAugust 2014 - August 2017 (3 years)Dubai City, United Arab EmiratesSupervised the implementation of CRM system in three districts with over 60 branches on a time span of 12 months. In addition to coaching over 300 sales and service representatives for insuring quality customer service and experience. Monitored and Maintained sales performance in over 60 branches and increased customer satisfaction by resolving various issues while insuringcustomer retention.
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Education
- MBAUniversityofSharjah-Sharjah2020MBA
- Bachelor of ScienceHigherCollegesofTechnology-Sharjah2017Bachelor of Science