Description

Je suis très fidèle, je suis polyvalent car je fais un peu de tout dans mon domaine. J'aime structurer mes tâches et je fais toujours mon possible pour trouver des solutions aux problèmes. je n'abandonne jamais un problème non résolu. Je suis très respectueux, solidaire et j'aime entrer en contact avec tout le monde car je suis très ouvert d'esprit.

Languages

Dutch
Native or bilingual
French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Anvers (up to 40km), Arrondissement Brussel-Hoofdstad (up to 40km)

Vanas Engineering
IT Field Service / System Engineer
May 2022 - September 2022 (5 months)
Belgium
-SQL (Management Studio, Server, Databases) installations, Migrations, Database Backup/Restauration
-Vanas Softwares Installations on Costumers PC's, Troubleshooting, Problems Onsite/Remotely Resolving
-Vanas PC's Configuration/Preparing and Installing in Customers Stores (Warehouses, Logistics,…)
-ServiceDesk for Customers (Warehouses, big stores,…)
-Onsite New Installation in new Customers Stores
Malta Belgium NV Care Solutions
Service Desk / System Engineer
January 2022 - January 2022
Belgium
-SQL (Management Studio, Server, Databases) installations, Migrations. Database Backup, Restauration
-Care Solutions Softwares Installations on Costumers Servers, Troubleshooting, Problems Resolving, Ticketing System AutoTask (handling tickets incidents)
-Office 365 Account Creation, Management, Azure, Microsoft Admin Center for office inside users
-3CX (VOIP) Users Creation, Management
-Remote Desktop Manager Installation, Configuration, Users account creation / Management
ICT Stores Helpdesk
/ System Engineer
June 2018 - July 2021 (3 years and 1 month)
-First and Second Line (technical issues Resolving)
-Office 365 Accounts creating, managing, Microsoft Exchange (Distribution Lists mails creating, Groups, Migration, Manage mailboxes), 2FA security, TeamViewer
-PC Hardware Repair, Smartphones, Tablets (Android, Apple IOS), Mac OS installation, configuration
-Win 7-8-10 installation, configuration, manage, Powershell, CMD, Folders/Files management (rights, creating), Backup, Troubleshooting, Regedit management, Manage Kaspersky Anti-virus, Microsoft Management Console (Certicates, Users, Groups, Disk Management)
-Beamers installation, configuration, repair
-Firewall: Diagnose/Repair, Allow Apps and Features, Softwares Un/- blocking, Troubleshooting
-Active Directory: Logins, Accounts (Attribute Editor, Proxy addresses editing, VPN), Computers Creating, Integration and Management, Group Policies, Groups Rights
-Windows Servers Installation, Configuration, Manage
-Network/Data Patching, Servers Management, Troubleshooting network ports
-Printers installation, configuration, management
-Kaseya: (Remotely taking control of PC Back Offices and PC Cash Registers) to troubleshoot and solve problems, Run tasks, Troubleshooting
-Windows Remote Control: LCM (Taking control of the PC Back Offices and the Cash Register computers remotely)
-Datto RMM: Take over computers remotely, install Softwares remotely, Computer, Manage Accounts, Backup Solution, Network, Operating System, Run Tasks
-Create and explain IT Procedures
-Proximus Cisco: Create, manage and manage Central Phones numbers, configure and install Central Phones
-Handling Incidents Tikets via Topdesk
-Responsible for the support of End-Users, both first line and second line issues in Dutch, French and English
-Solving and following up incidents & service requests
-Prepare analysis of recurring problems
-Knowledge Sharing
-Prioritize incoming incidents, issues, always ask the End-Users in a spontaneous and friendly way
-In team toewerken naar een optimale dienstverlening
-Take ownership of priority incidents
-Protime (Certificates Solving, enable/disable, renewing, browser issues fixing)