Nathan Marcus

Project Management - Complex project management delivering high value project with onboarding and transition of 53 employees across 11 countries and three continents. I learnt how to manage across timezones and work effectively in teams across timezones. Client Relationships - Managing key relationships across finance, sales, HR, operations. Regular touch points and calls with champions and decision makers. Average NPS = Promoter Operational Improvements - Payroll process automation for error prevention, reducing errors and email traffic monthly from 60 to 20 items/month. Improved client experience and reduced internal staff workload. Analytical Insights- Champion for HubSpot implementation across the organisation. Implemented analytics dashboards for Management including AM KPIs, Survey feedback and client activities. Growth - Responsible for GoGlobal's largest client - Revenue; Year 144% growth; Year 2 projected 36%. Total revenue estimated 1.8 Million. Expansion of services through cross selling as well as increase in volume of current services. Internal Relationships - Building strong relationships internally across many countries and timezones in order to advocate for key customer initiatives. Understanding where we can be flexible and go above and beyond for client satisfaction and where its necessary to say no and defend our position. Customer experience - Act as escalation point for urgent matters. Implemented knowledge base and use of internal tools for self-education and lead calls for client trainings.

Established new digital sales unit in Barcelona with Full sales cycle for Mid-Market to Enterprise accounts both new and existing clients - highest & achievement in UK market. Developing strong relationships with Riverbed's extensive Partner Network - in person events and online. Managed one team member responsible for prospecting. Sandler Sales Training Bronze Certification.

Second highest selling rep in both full year to existing clients. First rep to close a full cold outbound sale in the UK Market through strategic prospecting Recommended for mentorship programme and mentoring of new starters. Outbound prospecting through targeted email, LinkedIn, Phone calls. Leading meetings and demonstrations for C-Suite, Management. Mostly HR and Finance leaders. A long sales cycle and implementation has taught me how to manage projects more effectively.