Description

I am a highly dedicated, enthusiastic and resilient individual who has demonstrated excellent motivation and career progression throughout my work experience. I am confident when interacting with clients, trainees and internal/external stakeholders of the business.

I have a proven record of creating and delivering Customer service solutions, in line with the business requirements, and I consistently receive outstanding feedback from trainees and colleagues. I am extremely passionate about customer service and commit to my own professional development through numerous courses and dedicating time to learning.

I thrive within a fast paced environment, bringing forth a motivated and upbeat attitude. My previous work experience allows me to excel with delivering both remotely and in person. I demonstrate excellent leadership skills, work and communicate effectively across a multitude of different cultures withing a global business.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Manhattan Partners
Cloud & DevOps Specialist Recruitment Consultant | Mental Health and DE&I Ambassador
November 2021 - July 2022 (8 months)
Remote, OR, USA
We are not just specialists in Delivery, Testing, Development, DevOps or Recruitment, we are all of those. Bringing you the absolute pinnacle of the project delivery talent in the market. The best candidates, vetted, checked and assured by us, to ensure you waste as little time as possible making that final decision. We are on a mission to make a difference and to change the way traditional recruitment works. If you love your job and are passionate about making a difference, we want to hear from you. [email protected] Email: [email protected] Phone: +44 (0) 7985 673 174 Website: www.manhattanpartners.co.uk Facebook: manhattanpartners - @nathmp1 Instagram: @manhattanpartners - @nathc.mp Twitter: @manhattanpartners - @NathCraigMP Youtube: ManhattanPartners
AnywhereWorks
Learning & Development Coordinator
June 2020 - November 2021 (1 year and 5 months)
Remote, OR, USA

• Creating and delivering remote on-boarding and refresher training to global employees and interns across our UK, US, Canadian & Indian teams.
• Conducting recruitment interviews and completing the job offer process.
• Promoting and facilitating continual learning across global teams and providing ongoing coaching and feedback when required.
• Creating and developing knowledge base websites, thrive guides, quizzes and other learning resources to enhance the learning experience and support tools.
• Upload new learning content and materials to our internal Learning Management System.
• Keeping up to date with HR, Learning & Development and company practices and objectives through meetings and online courses.
• Creating learning tools such as a syllabus, curriculum and trainer resources and various other administrative work.
• Working on various projects to meet business needs.
• Prepare for any new changes and interventions and communicate this effectively.
• Meet with senior members of staff to provide suggestions and feedback on smarter ways of working.
• Ensuring training is created and delivered with our company mission, values and diversity and inclusion in mind.
AnywhereWorks
Client Experience Coach
February 2020 - June 2020 (4 months)
Remote, OR, USA

• Provide ongoing feedback, tips and tricks and support to existing members of staff who are under-performing.
• Work one to one and with groups of employees to share best practices.
• Analyse different areas of the business such as live chat and provide suggestions on how this can be improved.
• Working very closely with internal departments and senior members of staff to ensure effective communication and working to meet business goals.