Nayim Zaman

I’m a Senior Business Analyst and Transformation Consultant with extensive experience delivering high‑value change across UK central government, regulated industries, and large‑scale digital transformation programmes. I help organisations solve complex problems, design future‑ready services, and deliver measurable outcomes through strategic analysis, user‑centred design, and evidence‑driven decision‑making.

💡 What I Bring

Strategic problem‑solving that combines business analysis, service design, operating model development, and change management.

Evidence‑driven insight that helps leaders make informed decisions on priorities, resourcing, delivery approaches, and long-term transformation roadmaps.

User‑centred service design, grounded in research, accessibility principles, and real-world user behaviour.

Clear communication for senior stakeholders, turning complexity into actionable options and compelling recommendations.

End‑to‑end transformation experience, from discovery and business case development through to delivery, benefits realisation, and capability uplift.

📈 Proven Results

Improved user satisfaction from 56% to 79% by redesigning a Ministry of Justice service using UCD principles.

Led a digitalisation workstream projected to save a major UK utility £3m in the next regulatory period.

Delivered £5m+ in CapEx savings through rigorous cost–benefit analysis and challenge of existing business cases.

Introduced OKRs across a multi‑year national programme, strengthening strategic alignment and improving delivery governance.

🎯 My Goal

To help organisations transform with confidence by providing high‑quality analysis, strategic clarity, and service design that leads to meaningful, lasting impact. Whether you need project‑specific BA support, strategic consultancy, or expert facilitation, I bring structured thinking, calm leadership, and a commitment to measurable value.