Description

Being active for more than 15 years in IT support and team management, I have acquired extensive knowledge in several areas such as Desktop support, server administration, and computer hardware.

I have a passion for computer science and new technologies and I will not hesitate to get to the bottom of problems and requests to provide high quality service because it is extremely important to me. Being highly responsive and having a great availability, I am always ready to face new challenges.

My availability allows me to provide service throughout Europe as well as in the UK, both remotely and on site.

Having worked for large financial multinationals, I am used to a pressure to provide quality and sustainability.

Always there to help the user, I do not hesitate to dive deeply into the problems to obtain a complete resolution, my proactivity is a strength acquired throughout these years.

Being ITIL V3 certified, I can ensure high quality service in both support and team management as well as project management.

Also having a PSF compliance certification (financial support professional) I can provide support in all areas of finance.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Dutch
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Málaga (up to 50km)

ROCHE SAS La Fabrique
SCCM Consultant
PHARMACEUTICALS INDUSTRY
February 2026 - Today (4 months)
Madrid, Spain
IT Deployment & Workplace Engineer | Feb 2026 – Present
•Build and test SCCM & Intune deployment images
•Troubleshoot task sequence and imaging issues
•Validate software packaging and feature deployments
•Support device certification and enterprise rollouts
•Ensure quality control prior to production releases
Environment: SCCM, Intune, Enterprise Deployment, Corporate Imaging
SCCM Intune Active Directory
RFA Luxembourg
Team Leader – Client Services
January 2025 - August 2025 (7 months)
• • Managed technical lab assessments for recruitment (2nd stage interviews) Focus: Leadership, Governance, Operational Excellence
RFA Luxembourg
Client Service Engineer
February 2020 - December 2024 (4 years and 10 months)
Ciudad de Luxemburgo, Luxembourg
• Provide 'High-Touch' Onsite and Remote Desktop Support to Asset Management clients based in Luxembourg.
•Maintain constant and prompt communication.
•Act as escalation point to the Advanced Support teams.
•Create documentation and update client run books.

Technical Skillset / Responsibilities:
•End User Desktop Support, Workstation Builds, Mobile Device Setup and Support.
•Deploy devices through AutoPilot
•Intune management.
•Server Infrastructure Maintenance and Support
•Google Workspace Support. User Account Administration, Supporting Google Applications.
•1st line Network Support.
•Procurement and Logistics.
•Contact with Vendors and discuss new contracts
•Microsoft O365 Administration and Support, Office Apps Support
•Office Moves, New Office Infrastructure Setup, Rack Setup and Desk Cabling.
•Audio Visual Support – Polycom platform and hardware.
•ITSM platform (ConnectWise) management - Logging and Updating tickets.
•Maintain servers and administer MS servers

Recent Projects:
•New Office Setup in Athens for a global Private Equity Firm.
•Assisted in the Integration and Onboarding of two asset managers (Hamburg and Frankfurt) acquired by a large Pan European asset management client.
•New Client onboarding in Milan.
•Onsite Client support all over Europe with Travel
•Material deployment in Zurich
•Cloud migration for a big private equity firm