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Malt Strategy
Ozgur K.OK

Ozgur K.

AI-Enabled SaaS Delivery Lead

€750/day
Amsterdam, NL
15+ years
PMO Management
SaaS Implementation
Project Management
AI Transformation
Business Process Automation

Average response time: 1 hour

About Ozgur

I help B2B SaaS and technology companies deliver complex customer implementations with better structure, clearer ownership, and fewer delays.

My background is in SaaS delivery, technical project management, and PMO leadership. Most recently, I led a global PMO team of 7 project managers across Europe, LATAM, and APAC, managing 50+ enterprise implementation projects per year.

I am most useful when delivery becomes hard to control: unclear scope, slow onboarding, delayed customer decisions, weak Sales-to-Delivery handovers, technical dependencies, or at-risk customer accounts.

I can support clients as a hands-on Senior Project Manager, SaaS Implementation Consultant, Delivery Governance Advisor, or fractional PMO / Delivery Lead for 2–3 days per week.

I can help with implementation planning, onboarding improvement, escalation recovery, project health reviews, stakeholder management, handover improvement, KPI tracking, and delivery cadence setup.

I am also building Skillport, an AI-enabled SaaS workflow platform. Through this work, I have hands-on experience with AI-assisted form guidance, chatbot-based support, and planned AI-assisted risk assessment. My focus is practical AI: using automation to make workflows clearer, faster, and easier to manage.
Banking and Financial Services
Digital and IT Services

  • English

    Native or bilingual

  • Turkish

    Native or bilingual

  • Italian

    Conversational

Can work on-site
Amsterdam (up to 50km)

Experience

  • Skillport
    Founder & Product Lead — AI-Enabled SaaS Workflow Platform
    January 2026 - Today (5 months)
    Building Skillport, an AI-enabled SaaS workflow platform for structured freelancer engagement documentation in the Netherlands.

    Designed the product workflow, user journeys, pricing model, form logic, and risk assessment approach. Implemented practical AI use cases including chatbot-based website support and AI-assisted form guidance. Currently developing an AI-assisted risk assessment flow to help users identify missing information, understand risk signals, and structure next-step recommendations.

    This work gives me hands-on experience with AI-enabled workflow design, SaaS product development, automation, user guidance, and compliance-oriented process design.
    Product management AI Automation SaaS Implementation artificial intelligence SAAS
  • Piano
    Director, PMO and Project Management
    DIGITAL AND IT
    December 2023 - January 2026 (2 years and 1 month)
    Amsterdam, Netherlands
    • Lead global PMO of 7 PMs across Europe, LATAM, and APAC, delivering SaaS implementation projects worldwide.
    • Oversaw 50-70 projects annually, with individual project values ranging from $50K to $250K.
    • Streamlined delivery workflows, reducing onboarding time and improving client satisfaction scores.
    • Collaborated with cross-functional teams to align execution with global delivery frameworks and product strategy.
    • Drived PMO maturity by improving delivery KPIs, onboarding, capacity planning, and stakeholder reporting.
    • Led escalations for at-risk accounts, aligning recovery plans, trade-offs, and timelines to protect customer outcomes and revenue and iteration cycles
    • Built a continuous-improvement system: maintained a Lessons Learned knowledge base and introduced AI-supported scoping process using call transcripts/summaries to reduce contract-phase friction
  • Piano
    Senior Technical Project Manager
    SOFTWARE PUBLISHING
    September 2018 - December 2023 (5 years and 3 months)
    Amsterdam Metropolitan Area, Netherlands
    • Delivered complex Piano product implementation projects covering scope, timeline, and budget ownership
    • Built strong client relationships through transparent communication and proactive issue resolution
    • Partnered with engineering and product teams to manage milestones, dependencies, and technical scope
    • Served as the main point of contact during project delivery, ensuring customer success
    • Trained customers on products
Check out Ozgur's experience

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Education

  • Business Information Systems
    Boğaziçi University
    2009
    Business Information Systems
  • Business Administration
    İstanbul Üniversitesi
    1999
    Business Administration

Certifications

Skill set

SAAS
Change Management
Stakeholder Management
PMO
Customer Onboarding
API Integrations
Technical project management
Escalation Management
Delivery Management
Atlassian JIRA
Atlassian Confluence
Microsoft Project

Categories

  • Other