Description

Interim IT executive and program manager with 20+ years of experience leading global and local IT organizations, managing enterprise-scale transformations and complex ERP, digital and outsourcing programs across production, financial, insurance, public sector.

Proven expertise in running and transforming IT service delivery organizations to deliver measurable outcomes in cost reduction, scalability and business value. Skilled in service delivery excellence ( ITIL,SIAM ), sourcing strategy design and execution, and contract/vendor management ( CATS ) .

Proven track record in program management ( PMI and Agile SAFe ) for large scale business-critical IT and sourcing initiatives, for integrating enterprise systems ( production, ERP, Sales, finance, WMS and logistics ) and driving the organizational change without business disruption.

Recognized for pragmatic leadership, analytic insight, governance expertise and c-level advisory skills, consistently focused on long term business outcomes.

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent
French
Fluent
German
Conversational

Workplace preferences

Can work on-site

Antwerpen (up to 50km)

With
Senior Advisor - IT strategy - service delivery - outsourcing - contract management
March 2015 - Today (11 years and 3 months)
1. IT outsourcing ( Create IT Sourcing Strategy - Manage the RFP's - Lead the Implementation and Transformation program)
various customers : Arvesta ; Ontex ; P&V ; Galapagos ; Baloise ; Nationale Loterij ; Credendo, Crelan, Record Bank )
2. Sr IT Service Delivery expert ( Define the operating model and processes, lead the service transformation program )
variuos customers : P&V, Ontex, Nationale Loterij, Dep. Openbare Werken, Credendo, Crelan
3. Sr Program and Change management (program manage large IT transformations, ERP implementations, outsourcing transformations and data center moves )
various customers : P&V, Crelan, Baloise, Record Bank
4. Contract & vendor management ( Create sourcing Strategy, setup contract mgt processes and lead setup program )
various customers : DMOW , Dela, Galapagos
IT Service Delivery IT Service Management Program Management Project Management IT Strategy
HPE
Account Delivery Executive - leading growth strategy for Benelux
January 2012 - December 2014 (2 years and 11 months)
Antwerp, Belgium
Leading growth strategy for the Benelux service delivery organization ( Annual Revenue of 410 m $ ): portfolio management; service pilots ( e.g. cloud services); improve Benelux service delivery models

Governance on all new Belux ES ITO deals < 10 m $ TCV ( Total Contract Value ).

Sales support.
IT Strategy Portfolio Management Business development IT Service Delivery
HPE
Account Delivery Executive
January 2009 - December 2011 (2 years and 11 months)
Antwerpen, Belgium
Service Delivery Manager for Argenta ( Midrange and Application services for an annual revenue of 4.2 € M )

Leading service delivery improvement programs ( VDAB ; Sony Ericcson ) and account exit program ( Deloitte )

Support the development of new business
Business development IT Service Delivery Change and Transformation Management Stakeholder Management IT Service Management