About Raphael
With 24 years of experience in the digital field, I have gained a wide and deep experience in numerous digital projects, organisations and teams with a strong focus on web, applications and complexity.
Meeting users' goals while understanding the job they want to achieve, while reaching business objectives, my focus is on quality software, that can be easily maintained without building debt and legacy within the organisation. I trained myself constanly (and still do), I obtained a certification in UX at NNg (USA).
●Service design
● User experience
● Information architecture
● Customer Journey and experience
● Large and complex apps
● Technology creative
● Understanding both
business and technical layers
● Design Ops
● Enthuisiast and playful
● Social player, team enabler
● Pragmatic
● Kind and benevolant
French
Native or bilingual
English
Native or bilingual
Can work on-site
Lasne (up to 50km), Bruxelles (up to 10km), Namur (up to 30km)
Experience
- IRISnetProduct Owner, user experience architectTELECOMMUNICATIONSJanuary 2018 - Today (8 years and 5 months)Brussels, BelgiumManaging digital assets : Customer self servicing portal and internal users portal using same back-ends but with distinct user experience. From vision to implementation : For the customer sel servicing In charge of aligning the stakeholders, sharing the vision, defining the roadmap with the steerco. Definition of the Business requirements, functional analysis, user flows, wireframes, non functional specifications, lean UX approach. Monitoring improvements, quality and acceptance, delivery, communication and trainings.
- IHECSGuest Teacher - User experienceEDUCATION AND E-LEARNINGSeptember 2018 - Today (7 years and 9 months)Master advertising 2d year - webvertising
- The BeyondersPRAGMATIC OPTIMISTCONSULTING AND AUDITSApril 2017 - Today (9 years and 2 months)Brussels, Belgium
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Education
- Information Architecture, User Experience Strategy, Ux monitoring, Design for complexity, Usability WeekNIELSEN NORMAN GROUP2012Information Architecture, User Experience Strategy, Ux monitoring, Design for complexity, Usability Week
- Training, Axure, WireframesAxperts2011Training, Axure, Wireframes