About Rawan
I'm a seasoned Transformation Leader and Management Consultant with over 15 years of experience delivering complex, multi-million-dollar transformation programs across Australia and the Middle East. My work spans nation-scale initiatives that modernise operating and service models, streamline processes, and align organisations with their strategic goals.
Skills & Competencies
• Strategic Transformation Leadership – Designing and delivering enterprise-wide transformation programs that generate measurable business and customer value.
• Operational Excellence & Process Redesign – Applying Lean, Six Sigma, and best-practice frameworks to simplify processes, reduce cost, and enhance customer outcomes.
• Finance Transformation & ERP Programs – Leading large-scale finance and ERP transformations, from system requirements through to managing delivery and adoption.
• Executive & Board Engagement – Partnering with C-suite and Board stakeholders to influence strategic priorities, present business cases, and secure investment
• Customer Experience Transformation – Mapping customer journeys, building personas, and redesigning services to improve satisfaction, transparency, and responsiveness.
• Cross-Functional Leadership – Leading diverse, global teams across finance, operations, and technology, ensuring collaboration and alignment across business units.
• Change Management & Adoption – Driving the people side of transformation through structured communications, engagement, and capability-building.
• Governance & Risk Management – Establishing strong governance frameworks to ensure program oversight, delivery assurance, and smooth transition to BAU.
English
Native or bilingual
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- NGOFinance transformation leadOctober 2025 - Today (8 months)Leading the Foundation’s multi-year Finance Transformation and ERP Modernisation Program, replacing the legacy SUN System with Oracle Cloud ERP (Finance & Procurement) as part of a broader agenda to modernise global finance operations.Finance Transformation AgendaEstablish a fit-for-purpose global finance operating model aligned with the Foundation’s growth and compliance needs.Simplify and standardise core finance processes (record-to-report, procure-to-pay, and grant/project accounting) across 25+ country offices.Strengthen financial governance, transparency, and control through unified systems, audit-ready processes, and real-time reporting.Build finance capability and adoption across diverse operating environments through structured change, training, and role clarity.Key Responsibilities & AchievementsLeading program planning, design governance, and assurance across workstreams (finance, procurement, data migration, and change).Managing the System Integrator (NRI) and ensuring alignment to the Statement of Work, milestones, and “configure-not-customise” Oracle delivery principles.Partnering with the CFO, Financial Controller, and regional finance leads to embed the future finance model and streamline operational dependencies.Establishing new SteerCo, RAID, and reporting frameworks to uplift program visibility and decision quality.Driving a collaborative transformation culture that balances global standards with local realities in developing country contexts
- GovernmentStrategic Finance Projects LeadOctober 2025 - Today (8 months)Leading finance-focused transformation initiatives to modernise CFA’s financial operations and strengthen oversight across Victoria’s 1,200+ volunteer brigades. The work spans operational finance, technology enablement, governance, and change management to enhance transparency, compliance, and service capability.Finance Transformation AgendaDeliver a centralised financial record-keeping solution (Xero SaaS) to standardise brigade accounting, reporting, and compliance processes.Deploy EFTPOS and digital payment solutions (Zeller) to improve fund collection, reconciliation, and financial visibility.Define the Finance Support Model and Service Catalogue for the Brigade Finance Team, clarifying roles, tools, and levels of support to brigades.Establish a tiered implementation roadmap recognising varying brigade maturity levels and local operating conditions.Build the foundations for governance, financial control, and data consistency across brigade networks through clear processes, tools, and training.Key Responsibilities & AchievementsLeading engagement with Finance, Procurement, and Brigade stakeholders to co-design practical, scalable finance processes.Partnering with the CFO, Finance Controller, and Procurement leads to align technology solutions with CFA’s finance modernisation strategy.Designing the Finance Transformation Operating Framework, including governance structure, reporting templates, and change communications.Driving vendor engagement and Procurement Authority Board preparations for the Xero and EFTPOS programs.Establishing end-to-end delivery rhythm and reporting cadence to track readiness, adoption, and continuous improvement.
- NokiaTransformation PrincipalJanuary 2024 - Today (2 years and 5 months)AustraliaAutomation• Developed strategic transformation roadmaps across legacy platforms and service models• Partnered with senior telecom executives to identify revenue acceleration opportunities for topline growth and increasing digital adoption• Directed a cross-functional team to deliver automation initiatives, reducing process cycle times and increasing customer satisfaction.
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Education
- Master of Business Administration (MBA)Heriot-Watt University, Edinburgh Business School2015Master of Business Administration (MBA)
- Bachelor of Management SciencesKuwait University2009Bachelor of Management Sciences