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Malt Strategy
Rebecca J.RJ

Rebecca J.

Learning and Development Consultant, CIPD

€340/day
London, GB
3-7 years

Average response time: 1 hour

About Rebecca

To date my career has been centered around the development and delivery of brand training and driving continuous improvement through the collection and analysis of data. My 10 years of experience in the rapidly evolving luxury retail segment and a complex wholesale business, has developed my ability to simplify processes, identify ongoing training and development needs and ensure the implementation of best practices.

My current role in HR as deepened my understanding of People Practice and has given me the opportunity to utilise my CIPD Diploma in Organisational Learning and Development. I continue to conduct training needs analysis and manage stakeholder relationships to ensure a streamline and positive hiring process and deliver a pragmatic learning curriculum for new starters and existing employees.

Previously my career was centered around global brand training in luxury retail, in which I developed and delivered training on products, CRM platforms and data analysis, as well as continuous coaching on conversion, customer experience, customer loyalty, retention and clienteling.

I am truly passionate about making learners feel empowered, engaged and valued. I believe through leveraging my existing skillset and breadth of experience, I can build a positive environment for continuous learning and development.

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • MATCHESFASHION
    HR Coordinator
    HUMAN RESOURCES
    July 2022 - February 2023 (7 months)
    London, United Kingdom
     End to end creation and delivery of weekly company inductions in person and remotely, continuously assessing and developing the program using surveys and focus groups.
     Support line managers with ongoing performance reviews and PIP’s.
     Create and curate content for our LMS platform.
     Lead the HR processing lifecycle; starters, leavers and changers using Sage People HRIS and our Employee Experience Platform.
     Developed step by step process maps, guides and trainings for all HR processes and continue to train the wider team on best practices.
     Provide support and first line advice on all HR Policies and processes internally and externally. Working with the wider HR team with query escalation and proposing initiatives to improve employee experience.
     Created digital onboarding content for LMS platform Thrive; ‘My Learning Hub’.
     Educated and attracted diverse future talent by organizing and coordinating tours with the Mayors Fund for London.
     Facilitated the annual internship program, communicating with candidates at all stages from assessment centers through to hiring and probation pass.
     Partnered with employee relations and People Partners on employee wellbeing and delivered internal communication on behalf of the wider HR team.
     Managed candidate experience and employer branding via LinkedIn, Glassdoor, Trustcruit and presented data trends in board pack meetings.
  • Tory Burch
    Brand Training Specialist
    LUXURY GOODS
    January 2016 - April 2022 (6 years and 3 months)
    London, United Kingdom
     Managed the creation of training content for products and services.
     Delivered training solutions for digital tools and CRM platforms such as Salesforce Tulip Retail App and Hero Virtual Shopping App.
     Coached sales teams on conversion, selling techniques, customer service, clienteling, customer loyalty and retention.
     Monitored NPS and collated feedback to deliver consumer insights, working with data to implement improvements in the sales team’s KPI’s while exceeding my own.
     Administrative support and daily KPI reporting to the head of Europe.

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Education

  • L5 Associate Diploma In Organisational Learning & Development
    Chartered Institute of Personnel and Development
    2023
    Organisational performance and culture in practice. Evidence-based practice. Professional behaviors and valuing people. Supporting self-directed and social learning. Learning and development design to create value. Facilitating personalised and performance focused learning. Advances in digital learning and development.

Skill set (7)

Coaching
Communication
Training
English
Needs analysis
Talent Development
Employee Experience

Categories