Reece Ward

Cemex Somercotes Rail Solutions is a building materials supplier and distributor for railroad infrastructure across the UK. My role assigned to this company concerned the following: Oversight and maintainability of the production process - Keeping track of the overall production of concrete bearers as time progressed through the use of Excel spreadsheets to designate and keep track of production dates in chronological order. Creating cast sheets for daily production - organising documentation for specified procedures and requirements for specialised casting of concrete bearers set to requirements of infrastructure projects. Organising production schedules for concrete bearers ready for factory casting. Along with these tasks, the day-to-day operations of the job engaged with: Utilising Microsoft Office Excel to organise casting sheets and other documentation for company purposes. Creating programmed automation files for factory machinery using in-house software. Also using CAD software like Autodesk AutoCAD to analyse and capture data of non-standard concrete bearers for optimisation of the production process. Preparing other resources to aid in the production of building supplies.

My employment at the Telegraph on behalf of Firstsource was to engage with customers and ensure that there query with an issues with their subscription would be solved as to the best solution that I would give them so that they could resume reading the paper at their leisure. This was done through email communication to professionally enquire with the customer about their issue and what we could do for them on our end of business while also notifying them to call our engagement line if we needed to speak to them personally over the phone. Over the phone, a formal and professional etiquette of voice and tone ensured that the customer was at ease and a rapport was created to focus on their primary issue then see what I could do for them to conductively resume their telegraph experience.

Performing day-to-day operations: As a customer advisor my responsibilities involved overseeing and investigating claims made by pharmacy and hospital clients to ensure that products that went missing were paid for or refused based on observable circumstances that made rejection of a claim correct in the context of evidence gathered to prove the point of refusal to the customer by utilizing pick lists and invoice order sheets made available by in-house software conncected to the corporate network to associate the activities of the warehouse and office together into a digital format. This was ensured with Microsoft Outlook, Excel and corporate made software while maintaining a team community that assisted each other with Microsoft Teams.