Description

As an experienced Technical Account Manager and Support Engineer, I have a proven track record of delivering exceptional customer support and technical solutions to clients. With my strong interpersonal skills, attention to detail, and ability to work both independently and collaboratively, I am well-equipped to provide freelance or consulting services to clients in need of technical expertise and project management skills.

Languages

English
Native or bilingual
French
Conversational

Workplace preferences

Can work on-site

London (up to 50km)

Reltio
Technical Account Manager
February 2022 - December 2022 (10 months)
London, UK
as an Analyst / Advocate / Advisor for customers and represent their voice internally. Working with Product and Support teams to resolve technical issues and deliver value to clients.
•Acting as a Technical Delivery Manager whilst delivering implementation projects with Professional Services. Covering Customer Success Managers to align customer success metrics to key project milestones and ensuring customers are always happy and successful.
•Providing technical support to customers before and after-sales
•Helping clients learn about Reltio's technical features and how to use them
•Ensuring customer satisfaction and loyalty
•Serving as the technical expert on Reltio capabilities and best practices
•Providing guidance on solution architecture, design and implementation
•
LogicMonitor
Technical Support Engineer
September 2019 - February 2022 (2 years and 5 months)
Customer Support and Escalation for LogicMonitor Hybrid Infrastructure Monitoring Platform.
•Support testing and deployment of both internal systems tools and customer facing tools.
•Writing custom DataSources/PropertySources and ConfigSources scripts for customers in Groovy and Python.
•Serve as liaison between clients and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product escalation.
•Worked closely with Customer Success and Professional Services teams to ensure the best Customer Experience.
•Providing technical support to clients in person and remotely
•Solving problems from the moment they call the customer service line until the issues are resolved
•Driving logs and owning incoming support tickets from receipt through to resolution
•Working with a cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers
•
AKKA TECHNOLOGIES
Corporate Football Coach
September 2018 - Today (7 years and 9 months)
Coaching a team of AKKA Consultants in a corporate football league.