Description

Global L&D Leader with extensive experience in Program Management, employee lifecycle, establishing L&D and training framework from scratch in a fast-paced environment, driving overall performance, conducting training needs analyses, leadership capability development, training delivery, managing performance, enhancing employee engagement, designing and implementing blended learning solutions, Learning Management System, identifying and bridging skill gaps, 360 feedback, improving workplace culture.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

Beacon
Learning and Development Manager
TECH
December 2021 - Today (4 years and 5 months)
Established end-to-end employee lifecycle and learning & development strategy. Onboarded and managed HRIS & Learning Management System.
Revamped the in-person and virtual onboarding framework.
Enhanced leadership capabilities by designing, implementing and evaluating blended leadership training programs.
Managed the Annual L&D budget with defined ROI metrics.
Implemented org-wide TNA exercise to capture training needs at various levels.
Devised blended learning solutions to address learning needs and bridge skill gaps. Helped execs and function heads design performance evaluation criteria by leveraging data insights.
Led programs aimed at enhancing employee engagement.
Provided learning support to business leaders to ensure sustaining results.
Stakeholder management - CXOs, Directors and VPs.
Managed 360 Feedback and established an org-wide Personal Development framework. Designed a skill-competency matrix model to identify team-level skill gaps.
Designed and implemented integrated and blended learning solutions.
Led multiple cross-functional projects and initiatives involving teams like Engineering, People Ops, IT & Security, Strategy & Planning, Business Development etc.
Launched Professional Certification Assistance Policy.
Launched Exec Coaching support policy.
Launched Apprenticeship Levy policy & process.
Program Management Learning Management System Training E-learning digital learning Leadership Onboarding Project Management blended learning training needs analyses Training workshops Learning consultant Organisational development
Airbnb
Sr. Global Certifying Trainer
TECH
September 2017 - December 2021 (4 years and 3 months)
Designed and implemented org-wide learning need analyses and solutions framework. Led a team of Product Trainers - supporting them in developing curriculum, facilitating training and leading global partner training projects.
Designed a problem-solving & innovation platform for employees to enhance engagement and drive innovation.
Led Product Specialist Teams to work as a liaison between customer support and Engineering Teams.
Led the Product teams to triage all the reported bugs and established feedback channels between Support teams, Knowledge Management, Training & Quality, OCM and Product leadership.
Managing onboarding and training curriculum for partner network.
Spearheaded sourcing customer insights to the Product team for launching new platform features.
Managed data-driven global learning projects involving senior stakeholders across the business.
Mentored and executed various process improvement projects.

Projects
Revamping Onboarding Process Product Features Pre-launch - FMEA Methodology
Design & Implement Centralised Communication Platform - People Team (Employee Intranet)
Profile for Success (Recruiting & Employee life cycle) - DMAIC Competencies & Skill gap matrix Cyber Security Essentials Manager Onboarding Playbook Performance Management - Scorecard & Evaluation Methodologies
Training Needs Analyses Trainer Certifying Playbook Leadership Training Program LMS onboarding
Tools
Rise 360 Litmos (SAP) Absorb
Asana
Miro
Tableau
Trello
Canva
Medalia
Bob
G - Workspace MS-Offiice Smartpoint
Certifications
Train the Trainer
Airbnb Certifying Master Trainer PMP (Udemy)
Certified Instructional Designer GDS NDC Certification

Led trainers for curriculum design, management and facilitation for Community Education, Resolutions 1 and 2 training. Led various projects with Airbnb’s Global training/content team aimed at redesigning and refining the global training content. Provided robust support system to Ops in liaison with Quality Team in order to tailor and execute refreshers for Operations, support and other teams across LOBs to drive the overall performance.
Calendarized training, and devised a mechanism to gauge efficiency.
Certified new trainers for ComEd and Resolutions.
Formulated Toll Gate for Airbnb: a multi-phased assessment mechanism for new hire employees in CS.
Designed and executed knowledge assessments for employees across the organisation to identify the skill gaps.
Lead multiple site-level projects for OCM and recruitment teams like Macro utilisation, Profile for success etc.
LMS Management – Designing, managing and tracking All things LMS.
Designed and implemented simple and innovative solutions to some complex workflows e.g. a Review dispute calculator – a simplified and automated approach to reduce complexity and enhance productivity.
Prepared monthly, quarterly and annual business reviews for training function. Facilitated learning and OD programmes for different functions at Airbnb.
Interglobe Technologies
Learning & Development Lead
TECH
February 2016 - July 2017 (1 year and 5 months)
Onboarding and induction of new employees.
Designed learning paths for people managers and teams.
Creating blended learning solutions for global teams.
Translation of business goals into organisational development goals.
Managed a team of trainers for various clients like Travelport, Expedia & SITA.
Designed, Implemented and evaluated various L&D programmes - Effective Communication, Effective Program/Project Management, Customer Centricity, Enhancing Managerial Effectiveness, Culture Sensitisation, Time Management etc.
TNI & analyses, Calendar Management, Training design and implementation.
Ownership of LMS and content design tools like Canva, Rise 360, Absorb, Litmos etc. E-Learning – Conceptualising and designing e-Learning modules.
Establish certification levels for various training programmes.
Partner and vendor management.
Designed and facilitated leadership workshops for people managers.
Supporting Exec Leadership and other function heads in designing internal communication strategy and supporting implementation.
Represented the company at various org-level audits like CMMi, ISAE etc.