Description

Operations & Transformation Leader | Driving Scalable Solutions for Complex Business Challenges

Experienced Operations Executive with a strong track record of leading strategic, commercial, and technical initiatives across global organisations. I specialise in designing and optimising operational infrastructures that enable scale, efficiency, and long-term resilience.

From building new departments to managing international expansions, mergers, and system migrations, I align teams, processes, and technology with business goals. I thrive in complexity—bringing clarity, structure, and momentum to fast-moving environments.

Core Strengths:

Operational Set-Up & Restructuring: Built and scaled teams across rights management, content ops, IT, and post-sales—aligned with growth objectives.

Project & Change Leadership: Led multi-country programmes, managing delivery, stakeholder alignment, and communication under tight timelines.

Workflow Optimisation: Reengineered legacy workflows, boosting productivity, reducing delays, and improving data visibility.

Vendor & Systems Strategy: Oversaw procurement and integration of enterprise systems, ensuring operational readiness and commercial fit.

Data-Driven Decisions: Used insights to improve service delivery, prioritise resources, and reduce costs.

Leadership Style:

Inclusive, outcome-focused, and pragmatic. I build high-performing, collaborative teams and navigate ambiguity with a hands-on, solutions-oriented approach.

I partner with organisations looking to scale, streamline operations, or lead through complex transitions. If you need someone to align teams and deliver tangible, strategic results and would be glad to connect.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

WildBrain, Paramount+ Transmedia Communications Ltd
Consultant - Business Operations
May 2021 - Today (5 years and 1 month)
Key achievements delivered across various client engagements, including major media and communications organisations:
• • Delivered launch and operational expansion strategy for a new Asian feed across multiple territories and languages.
• • Facilitated cross-functional collaboration to align on business and operational requirements, delivering project plans that reduced delivery timelines by 15–20%.
• • Designed and optimised end-to-end workflow processes, improving systems readiness and operational efficiency across 5+ internal teams.
• • Led vendor sourcing, evaluation, and negotiation across key service areas, achieving 10–15% cost savings and strengthening service reliability.
• • Built and maintained financial tracking frameworks to monitor delivery spend, forecast revenue potential, and improve cost-to-value alignment—supporting more accurate budgeting and executive reporting.
EndemolShine Group
Global Sales Operations Director
July 2019 - November 2020 (1 year and 4 months)
Managed teams in UK, NL, Australia: Rights, Content management, Systems, IT, Post-Sales Support
• Managed multi-million-pound operational budgets, and renegotiated supplier terms to cut costs by
15%
• Delivered a global restructure of content ops, systems, and vendor partnerships: improving service
delivery and inter-team collaboration
• Led technical vendor reviews, and optimised contract terms for content processing and
distribution systems
• Delivered a data-led catalogue strategy aligned with commercial sales’ priorities
International operations Operational Set-Up & Restructuring
Our Star Club: OTRO,
Operations Consultant
May 2018 - October 2018 (5 months)
• • Set up new Ops department servicing Tech, Product, Content, Editorial, Marketing, Commercial
• • Designed operational frameworks and managed vendor onboarding processes
• • Delivered procurement and contract tracking for DAM and CMS platforms
• • Worked with Product and Tech leads to ensure that system integration aligned with delivery milestones