About Serge
French
Native or bilingual
Dutch
Native or bilingual
English
Fluent
Can work on-site
Bruxelles (up to 50km)
Experience
- BPI Real EstateProgram Manager Digital TransformationFebruary 2021 - August 2025 (4 years and 6 months)• • Defined and executed digitalisation strategy, increasing operational efficiency across departments.• • Led full Microsoft ecosystem transformation• • Managed budgets, strategic partners, and stakeholder communications.• • Delivered advanced dashboards and drove user adoption through training and documentation.• • Implemented Copilot• • Ensured database quality.
- Ahold DelhaizeSenior Business Analyst: SalesforceMarch 2020 - December 2020 (9 months)• • Implemented Customer Master Data in Salesforce, merging four databases.• • Developed business case for multi-country cloud telephony and CTI integration.
- Vaillant GroupCRM Manager BE/NLMarch 2017 - December 2019 (2 years and 9 months)• • Defined CRM strategy for Sales & Marketing.• • Led segmentation and optimization of customer database• • Coordinated integration SAP-Salesforce• • Managed Salesforce campaign, sales reporting
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Education
- Certified Scrum MasterCertified Scrum Master
- Master of Applied Economic SciencesUCL, IAGMaster of Applied Economic Sciences