Description

Senior ITSM Consultant and ITIL Expert with 13+ years of experience leading IT Service Management transformations. Specialised in Service Design, CMDB implementations, and service-oriented operating models. Proven track record in organizational change, process optimization, and multi-vendor SIAM implementations. Adept at bridging Business and IT, translating complex requirements into actionable solutions for private companies and European institutions. Available for freelance contracts (full remote EU or hybrid BeNeLux).

Passionate about the intersection of AI and IT Service Management - actively exploring how AI is reshaping service delivery, decision-making, and operating models. I leverage AI tools in my consulting work to improve productivity and service quality - not as a developer, but as a forward-thinking practitioner who understands where the industry is heading.

Core Expertise:

· IT Service Management (ITSM) - ITIL Expert Certified (v3 & 4)

· Service Design & Organisational Transformation

· ServiceNow CSDM/CMDB Implementation

· Configuration Management & Asset Management

· SIAM - Service Integration and Management

· Multi-Vendor Environment Management

· Process Optimisation (Incident, Problem, Change, Release)

· Agile, DevOps & SAFe Methodologies

· AI-augmented Service Management

Experience in recent projects:

· Service-oriented organisational transformation (2025)

· ServiceNow CSDM/CMDB implementation (2024-2025)

· ServiceNow process implementation (2022-2023)

· Single Sign-On solution (2023-2024)

· Microfocus SMT projects (2021-2024)

· DevOps program - team member (2021 - 2023)

Industry field of expertise

Languages

Romanian
Native or bilingual
English
Fluent
Russian
Native or bilingual

Workplace preferences

Can work on-site

Brussels (up to 50km), Leuven (up to 40km), Zaventem (up to 30km), Antwerp (up to 10km), Ghent (up to 10km)

Self employed
Senior ITSM Consultant – Various Clients
DIGITAL AND IT
March 2026 - Today (3 months)
· Providing ITSM consultancy services to multiple clients across the EU through short-term engagements
· Gathering business requirements and auditing IT processes, proposing improvements based on ITIL 4 best practices
· Delivering ITIL 4 and DevOps training sessions to IT teams
· Preparing process documentation for Incident, Problem, Configuration Management (CMDB) and Change Management
· Documenting roles and responsibilities aligned with NIS2 directive requirements
ITSM ITIL ServiceNow CMDB/CSDM NIS2 Change Management
Ypto
Strategic analyst ITIL and DevOps
DIGITAL AND IT
March 2024 - December 2025 (1 year and 9 months)
Brussels, Belgium
· Leading organisational transformation initiative across 5 departments to establish a service-oriented model based on ITIL 4 and SAFe
· Coordinating implementation of Configuration Management Database (CMDB) using Common Service Data Model (CSDM)
· Promoting ServiceNow platform adoption through training delivery and functionality demonstrations
· Actively contributing to maturity enhancement initiatives for Change and Configuration Management processes
· Supporting employee transition towards a service-oriented and value-driven organisation
· Prepare processes and services for multi-vendor environment, using SIAM framework
· Develop and present high-level implementation plans to executive leadership and board of directors
ITIL ServiceNow CMDB/CSDM DevOps ITIL training delivery Change Management
European Commission
ITSM consultant
DIGITAL AND IT
November 2020 - February 2024 (3 years and 3 months)
Brussels, Belgium
• Leading organizational transformation initiative to establish service oriented model, based on ITIL 4 and SAFe
• I coordinate implementation of Configuration Management Database (CMDB) using Common Service Data Model (CSDM)
• Promoting ServiceNow platform adoption, training delivery, and explaining its functionality
• Actively contribute to maturity enhancement initiatives for Change and Configuration Management processes
• Support employee transition toward service-oriented and value driven organization
• Prepare processes and services for multi-vendor environment, using SIAM framework
• Develop and present high-level implementation plans to executive leadership and board of directors
ITIL Change Management Communication Atlassian JIRA ServiceNow