Sian C.

As an operations assistant for a small, start-up mould removal company, I support the day-to-day operations by ensuring smooth coordination between team members and managing tasks related to customer service, scheduling, and inventory. I help organize work schedules, prepare equipment, and track projects to ensure that jobs are completed efficiently and to a high standard. I also order equipment and supplies for the technicians, making sure they have everything they need to complete their jobs. My responsibilities extend to a range of administrative tasks, such as making reports and monitoring multiple inboxes to stay on top of communication. Working in a start-up environment means I wear many hats, contributing to the company's growth and adapting to new challenges as they arise.

Working with this start-up company, I started doing market research which furthered my research skills and Google Sheets experience. Support the CEO with all aspects of day-to-day business from administrative, financial, operational and ad-hoc tasks. Developed a deep understanding of the CEO preferences, motivators and needs, anticipated challenges before they arose, proposed solutions to enable effective decision-making. Acted as gate-keeper, managing time and workload to enable maximum efficiency in the organisation. Email Management; triaging emails, replying and executing tasks on behalf of the CEO internally and externally. Calendar Management - I took a proactive forward planning approach to diary management. Created detailed reports for both internal and external use. Project management support across corporate and personal activities. Participate in preparation for key meetings, preparing papers and taking minutes and following up actions as required. Coordinated all travel arrangements; this includes but is not limited to itineraries, flight check-in, transportation to and from airport, etc. Expenses processing. Liaised and collaborating with all departments across the organisation.

I expanded my administration skills as my job entailed answering 100+ emails a day. As we were recovering from the national lockdown, we had hundreds of customers emailing the company to re book their driving experience with us. I responded quickly and efficiently, answering their queries and doing my best to accommodate them. I also worked at the reception where I would be the first contact from customers signing in to start their experience. This furthered my problem solving skills as there

were sometimes issues where a customer had booked an experience with a specific car but due to a mechanical fault, they cannot use that car. It was my job to de escalate the situation and do my best to accommodate them and switch them into a different car for their experience. I would also process card and cash payments through the till and serve customers food and drinks at the cafe.