SSAbout Spyros
Technology & Product Director, expert in leading large-scale digital transformations, cloud migrations and platform launches that deliver world-class efficiency and profitability for fast-paced, high-growth organisations. Excels in modernising and scaling microservices-based platforms to support high user volumes (> 50k users, ~10k daily logins, ~2400 daily bookings) while maintaining compliance with industry standards and performance expectations. Recognised for combining strategic leadership, product vision and delivery discipline, building high-performing, cross-functional teams across the UK, US, EU and India, and embedding governance, automation and performance cultures that drive measurable business growth. Recent programmes include the migration of the Ministry of Justice to WordSynk 2.0, achieving booking creation times reduced from over 17 minutes to under 2 minutes, interpreter offer times cut from 5 minutes to 45 seconds, and automation levels exceeding 90%.
Greek
Native or bilingual
English
Fluent
Can work on-site
Leeds (up to 50km)
Experience
- thebigwordTechnology DirectorTECHSeptember 2023 - August 2025 (1 year and 11 months)Leeds, United KingdomReporting to the Managing Director, accountable for the Technology, Product, Cloud Infrastructure, Data and Testing functions (~40 staff) supporting global delivery across UK, US, EU and India. Tasked with rebuilding internal engineering capability following supplier off-boarding, restoring delivery discipline, and aligning technology with commercial objectives and operational performance.Key Achievements & Responsibilities▪ Directed cross-functional teams to deliver WordSynk Virtual, an AI-powered interpreter platform achieving 97% fulfilment.▪ Led the Ministry of Justice migration to WordSynk 2.0, ensuring seamless national cutover, full compliance and uninterrupted service.▪ Designed and deployed the AI Sourcing MVP, using predictive analytics and gross-margin weighting to deliver a ~3% uplift in profitability and faster fulfilment.▪ Delivered the Azure Service Bus upgrade from standard to premium tier removing message-size limits and improving scalability for high-volume transactions.▪ Oversaw Expo migration for iOS/Android apps, reducing maintenance cost and accelerating release cycles.▪ Aligned technology strategy with record business results: £72 million revenue, £14.32 million profit, and satisfaction scores of 4.5/5 (clients) and 4.0/5 (interpreters).▪ Fostered performance-led culture through sprint discipline, data-driven delivery, and behavioural leadership using DISC methodologies.
- thebigwordDirector of ProductTECHJanuary 2021 - September 2023 (2 years and 8 months)Leeds, United KingdomReporting to the Managing Director, responsible for defining and executing the company-wide product strategy and cloud transformation roadmap, leading multi-disciplinary teams across Product, Engineering, QA and Design. Tasked with modernising legacy infrastructure, embedding agile delivery disciplines, and aligning the product lifecycle with operational and commercial priorities.Key Achievements & Responsibilities▪ Spearheaded the organisation’s migration from on-premises to Microsoft Azure, modernising infrastructure to enable scalability, resilience and reduced running costs.▪ Delivered the WordSynk Scheduled platform, deployed across multiple UK government and NHS contracts, improving booking visibility and service reliability.▪ Introduced Agile and DevOps workflows, automated testing pipelines and sprint metrics, increasing release predictability and delivery velocity.▪ Established OKRs and KPIs to measure delivery performance and align sprint outcomes to strategic goals.▪ Created structured career-progression and leadership frameworks for Product, QA and Engineering, improving retention and internal promotion readiness.▪ Partnered with Operations, Marketing and Finance to deliver cross-functional readiness for product releases, safeguarding SLA and compliance performance.
- thebigwordTribe Leader & Product OwnerTECHSeptember 2017 - January 2021 (3 years and 4 months)Leeds, United KingdomReported to the Chief Information Officer with responsibility for defining the strategic product vision for WordSynk, the company’s unified language platform integrating translation, interpreting, transcription and client workflows. Led cross-functional delivery teams spanning Product, Engineering, Design and Operations to deliver a seamless, secure and scalable solution serving global public-sector and enterprise clients.Key Achievements & Responsibilities▪ Directed product lifecycle from discovery through to live, shaping roadmap priorities based on commercial outcomes and user experience data.▪ Delivered core interpreting channels – face-to-face, telephone, video and sign-language – within a unified platform to improve speed and reliability of service.▪ Unified stakeholder engagement across Product, Engineering, Operations and Customer Support, ensuring cohesive delivery and customer satisfaction.▪ Embedded ISO 27001-compliant governance and information-security controls across all product workstreams.▪ Introduced agile sprint cycles, backlog refinement sessions and iterative delivery practices, reducing time-to-market and improving feature adoption.▪ Defined and prioritised user stories using operational and client feedback to drive continuous improvement and user-centred development.
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Education
- Certified Scrum Product Owner (CSPO)Scrum Alliance2025Certified Scrum Product Owner (CSPO)
- DISC in Behavioural Leadership Trainingthebigword Group / WordSynk2025DISC in Behavioural Leadership Training
Certifications
- Certified Scrum Product Owner (CSPO)ScrumAlliance2025