About Stefan
Dutch
Native or bilingual
English
Fluent
French
Fluent
German
Conversational
Italian
Conversational
Experience
- Wattson MobilityMarketing Project ManagerAUTOMOBILEJune 2025 - Today (1 year and 1 month)Kortrijk, Belgium
- Guiding an SME through a complete make-over, including repositioning, rebranding, marketing strategy & tactics, marketing execution, retail marketing, marketing communication, optimising processes, …
- Including the rebuild from scratch of a SEO & GEO-optimized transactional website
- EnecoProject Manager Innovation & customer experience*June 2019 - March 2025 (5 years and 9 months)• o On the innovation-side: project management for the launch and go-to-market of a new value adding service, in close partnership with a third-party service provider, IT, Marketing and sales. Development of the business plan & the partnership agreement, development & implementation of the go-to-market strategy, making it happen. Optimisation of the offering, launch of new products, co-developing and implementing marketing campaigns. Migration of a customer portfolio to a 3rd party service provider, negotiation of the agreement, designing the transfer process of customer data and money streams, assuring a soft landing of customers at the partner & partnership management.• o On the customer experience side: development and implementation of customer retention campaigns, including take-back & renewal campaigns, early churn prevention programs (onboarding process), … Coaching an external call centre, optimising the campaign processes and outcome, preparing for the transfer to sales and customer care of the mature campaigns, ...• o Various ad-hoc projects with direct impact on large customer groups.
- EnecoProject Manager Marketing IntegrationENERGY AND UTILITIESDecember 2017 - October 2019 (1 year and 10 months)Mechelen, Belgium
- Project management for an intensive & complex rebranding & customer migration project in a B2B and B2C context. Followed by a data migration project, including testing.
- Providing guidance and ensuring consistency across integration projects with the customer at the centre. Building bridges between IT, program management and the business (Marketing & Sales teams).
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Education
- Master's degree MarketingVlerick Management School1987Master's degree Marketing
- Master's degree Commercial EngineerUniversiteit Antwerpen1986Master's degree Commercial Engineer