Description

I started my career as a car mechanic, with interesting detours as a test driver and later in vehicle inspection. Driven by a long-standing passion for IT, I made a career switch and earned my Bachelor's degree in 2012. After several years working as a workplace, server, and network engineer, I’ve spent the last 8+ years as a Project and Service Manager in IT infrastructure and service delivery.

Outside of work, I enjoy football, hiking, and bike riding. I live with my girlfriend and her daughter in Heusden-Zolder, a beautiful area that perfectly supports our active lifestyle.

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Limburg (up to 50km)

Landelijke CM
IT Infrastructure Project Manager
PUBLIC SECTOR
May 2021 - Today (5 years and 1 month)
Schaarbeek, Belgium
IT Project Manager – Cloud, Network & Workplace Modernization
Project Budgets: €200K – €6M

Operating within a large-scale IT organization comprising 160 infrastructure specialists and over 600 IT employees in total. Projects are distributed across 280 locations, adding both complexity and scale. Successfully navigating this environment requires strong coordination, clear communication, and structured project governance to deliver high-quality results in a dynamic and decentralized setting — making each achievement both challenging and rewarding

Cloud (AWS): Led multiple cloud initiatives, including the setup of AWS-native infrastructure aligned with GitOps and SecOps principles. Successfully migrated the corporate website (DNS, CMS, DAM, and web applications) from Stuart to AWS.

Network & Security: Delivered a full network transition to a SASE architecture. Implemented Zscaler components including ZIA, ZPA, ZDX, BCC, and Deception. Managed LAN upgrade projects across 280 locations.

Workplace: Directed the migration from Windows 10 to Windows 11, including compatibility testing, pilot phases, and business rollout.

Legacy Core Infrastructure: Upgraded legacy platforms such as JAVA, RHEL, and core infrastructure servers to supported and secure versions.

Workplace Server: Coordinated the upgrade of workplace servers to Windows Server 2022, ensuring improved performance and extended support lifecycle.
Pepsico
Servicdesk/ProjectManager
April 2019 - July 2021 (2 years and 3 months)
During my time at PepsiCo, I took on various roles such as:

Project Manager – Freelance

Responsible for coordinating and delivering IT infrastructure projects (Cloud, Network, Workplace) in complex, production-critical environments.
Experienced in Agile/Scrum methodologies, stakeholder management, and vendor coordination.
Example projects: migration to Windows 11, integration of Zscaler solutions, LAN/WAN rollouts in 250+ locations, and corporate website migration to AWS.

Service Desk Manager

Managed the service desk team within an organization of 600+ IT staff.
Improved first-line support processes, increased customer satisfaction, and implemented SLAs and KPIs.
Coordinated escalations and aligned closely with technical teams.

Service Transition Manager

Managed the transition of new or modified services into the operational environment.
Ensured structured handover of project deliverables to run teams, including documentation, training, and support setup.
Collaborated closely with project teams, service owners, and change management.

Service Improvement Consultant

Analyzed and optimized existing ITIL processes (incident, problem, change).
Initiated improvement initiatives based on data and user feedback.
Implemented a continuous service improvement (CSI) cycle within the service organization.
Ordina
Project Manager
DIGITAL AND IT
January 2016 - December 2017 (1 year and 11 months)
Mechelen, Belgium
Implementation of new ITMS tool for our company. Topdesk was replaced with 4Me. With full AD, Mail and CMD integration that was non-existent before. Setup knowledge base

Tenent to tenant Migration. Where we went from Ordina.be and Ordina.nl to Ordina.com keeping the Ordina internal mail addresses as they were
ITSM 4Me Topdesk Active Directory CMDB Tenant to Tenant Migration