SSAbout Sunny S
Strategic Account Management and Sales Leader with 9+ years driving P&L growth across $1M to $8M enterprise portfolios in SaaS, consulting, and professional services. Specialized in scaling revenue operations, expanding client relationships across multiple regions, and leading cross-functional teams to deliver measurable commercial outcomes. Built expertise managing Fortune 500 accounts including McKinsey, BCG, Coca-Cola, and AXA across US, EMEA, ANZ, and GCC markets.Consistently exceeded revenue targets through systematic account expansion, multi-year contract negotiations with C-suite stakeholders, and strategic upsell/cross-sell execution. Redesigned onboarding processes that became company-wide standards and created sales playbooks adopted globally. Co-founded the CS UAE Community to drive professional excellence across the region. Currently based in Dubai and available in 30 days for senior roles in Account Management, Sales, and Revenue Growth across enterprise SaaS, fintech, and B2B sectors throughout UAE and wider GCC
English
Native or bilingual
Hindi
Native or bilingual
Gujarati
Native or bilingual
Marathi
Fluent
Can work on-site
Dubai (up to 50km)
Experience
- Stealth CompanyBusiness Head (Account Management, Customer Success and Project Management)August 2025 - Today (10 months)Dubai - United Arab EmiratesHand picked from Paris for a Dubai-based role managing a multi-million dollar fund, now anchored in Dubai long-term. Owned end-to-end client engagement frameworks, built process and client reporting mechanisms from ground up
- SociabbleAccount Manager (Customer Success)August 2022 - August 2025 (3 years)Dubai Aquarium & Underwater Zoo, Dubai, United Arab EmiratesOwned 14 enterprise and mid-market accounts generating $1M+ ARR (ACVs $30K–$250K) across US and EMEA markets, partnering with Product, Sales, and Engineering teams while managing cross-regional projects and training 2 Digital Project Managers based in Paris• ● Account Management & Retention: Redesigned client onboarding framework using phased implementation milestones and success metrics tracking, reducing time-to-value from 10 weeks to 4 weeks across enterprise accounts, which sustained Net Revenue Retention between 90–140% and became the standard deployment model across all customer segments.• ● Stakeholder Management: Orchestrated Coca-Cola's Asia-Pacific platform rollout by coordinating between European headquarters, regional business units, and 9 local market teams across Southeast Asia and ANZ, successfully deploying 9,000 employee licenses through structured change management and executive alignment that generated $200K in expansion revenue and accelerated go-live timelines by 12 months.• ● Team Leadership: Trained and coached 2 Digital Project Managers on full-cycle account ownership methodologies while developing Custom GPT-powered conversation intelligence tools that standardized meeting documentation into a 12-step structured format, adopted company-wide to improve CRM data accuracy and stakeholder engagement tracking across all customer-facing teams.• ● P&L Growth and Expansion: Built systematic upsell and cross-sell playbooks by analyzing usage patterns and stakeholder engagement data in Client Success/ HubSpot, identifying whitespace opportunities across departments and regions that delivered 15% incremental ARR growth, later scaled to SMB and mid-market segments while influencing Product roadmap decisions that contributed 10% revenue uplift through feature adoption
- Lynk GlobalPrincipal, Key Accounts (Strategic Customer Success)September 2019 - July 2022 (2 years and 10 months)Mumbai, Maharashtra, IndiaPromoted twice in 3 yearS, from Associate to Team Lead to Principal based on consistent top-5 global performance. Scaled EMEA and US operations from $400K to $2.4M ARR, then elevated to lead a 12-member international team managing $8M enterprise portfolio across McKinsey, BCG, and Bain withfull P&L accountability• ● Account Management & Retention: Orchestrated quarterly business reviews and strategic account planning frameworks across 6 Fortune 500 consulting clients using CRM analytics and performance dashboards, delivering 1,050+ expert consultations across 200+ high-stakes projects while sustaining 8.9/10 Net Promoter Score• ● Stakeholder Management: Cultivated executive relationships spanning analyst-to-partner levels at McKinsey, BCG, and Bain through targeted outbound prospecting (cold calling, email campaigns, LinkedIn outreach) and commercial negotiations, activating 4 new partner relationships and 120 new client stakeholders across EMEA consulting operations• ● Team Leadership: Built and mentored 12-person cross-functional team by implementing structured performance management using McKinsey's 9-box Grid evaluation system, and got 3 consecutive promotions in three years based on consistent top-tier performance ratings.• ● P&L Growth and Expansion: Scaled US market operations from $400K to $2.4M ARR within 18 months by executing pipeline development strategies, exceeded revenue quotas for 5 consecutive quarters, achieved 132% of annual targets in 2021 ranking #3 globally among 200+ account managers, and drove 3X year-over-year revenue growth
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Education
- Master of CommerceUniversity of Mumbai2019Master of Commerce
- Bachelor of CommerceNarsee Monjee College of Commerce & Economics2015Bachelor of Commerce