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Sylvia Montoro Y JodarSM

Sylvia Montoro Y Jodar

Senior Process & Delivery Consultant

€600/day
Brussel, BE
8-15 years

Average response time: 1 hour

About Sylvia

Ik ben een senior consultant gespecialiseerd in procesoptimalisatie en delivery structuur.

Organisaties schakelen mij in wanneer er snel duidelijkheid nodig is: waar loopt een proces vast, waarom blijft delivery stroef verlopen, of hoe kan een team efficiënter werken zonder extra overhead.

Ik werk met korte, gerichte trajecten van 2 weken waarin ik:

• één proces of workflow analyseer
• knelpunten scherp identificeer
• prioriteiten bepaal
• een concreet, uitvoerbaar verbeterplan oplever
• volledig remote werk


Mijn stijl: analytisch, gestructureerd, no nonsense en altijd gericht op praktische vooruitgang.

Ik lever geen dikke rapporten, maar duidelijke beslissingen en concrete stappen die meteen impact hebben.

Ideaal voor organisaties die:

• snel helderheid willen
• een frisse, senior blik nodig hebben
• delivery willen versnellen
• processen willen stroomlijnen
• remote ondersteuning verkiezen
  • Dutch

    Native or bilingual

  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • BPOST
    Program Mgt : Organisation & Coordination HEAD OF LABOUR MARKET INTELLIGENCE CEL
    PUBLIC SECTOR
    May 2024 - Today (2 years and 1 month)
    Brussel, Belgium
    Manager - New Collaboration Model for bpost & Interim Partners (€480M) -Designed and launched a new collaboration model, including a European public tender (RFP) -Contracted new interim partners and implemented supporting tools -Rolled out improved processes across the entire interim employee journey (employer branding, needs detection, demand planning, partner matching, recruitment, payroll, evaluation, invoicing, reporting, etc.) -Led change and transition management across all business units (sorting, distribution, transport, retail, contact center, and central services), up to the end-user hiring managers -Established compliance regulations for the new model, contracts, and processes
    Project Delivery Proces optimalisatie Change Management team alignment Cross-functional Collaboration
  • BPOST
    Change Mgt : Stakeholder Mgt & Storytelling CHANGE MANAGER
    April 2022 - May 2024 (2 years and 1 month)
    Specialised in driving organisational change by aligning stakeholders and building compelling narratives. I translate complex transformations into clear, engaging stories that create buy-in, reduce resistance and ensure sustainable adoption.
  • BPOST
    LEADERSHIP & INTERACTION COACH
    September 2020 - April 2022 (1 year and 7 months)
    Empowering leaders and teams through targeted coaching and training. Expert in identifying development needs, managing resistance to change and strengthening leadership impact through effective interaction and behavioural insight.

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Education

  • PRINCE2 PRACTICIONER
    PRINCE2.COM
    2026
    PRINCE2 PRACTICIONER
  • PROSCI CHANGE PRACTICIONER
    PROSCI
    2020
    PROSCI CHANGE PRACTICIONER

Skill set

Categories