About Tom
English
Native or bilingual
Experience
- Independent ConsultantIndependent Insurance ConsultantCONSULTING AND AUDITSJanuary 2026 - Today (5 months)London, United KingdomIndependent insurance consultant specialising in underwriting, portfolio management, profitability analysis and Excel-based business intelligence.I help insurers, MGAs and brokers improve portfolio performance through data analysis, reporting, market insight and commercial recommendations.Areas of expertise include pet insurance, motor insurance, pricing performance, underwriting strategy, portfolio reviews, forecasting and management information.
- ERGO TISUnderwriting ManagerJanuary 2025 - December 2025 (11 months)Managed a £50m+ Pet and Gadget insurance portfolio at ERGO TIS, using MI and performance reporting to monitor profitability, KPIs, and emerging trends.Produced and interpreted underwriting and portfolio MI to support pricing reviews, governance, and data-driven decision-making aligned to budget and risk appetite.Applied analytical insight to inform product development and optimisation, balancing competitive pricing, sustainable growth, and regulatory compliance. Presented clear, actionable performance analysis to senior stakeholders and mentored an Underwriter to build capability in MI usage and analytical thinking.
- esurePortfolio UnderwriterMarch 2024 - December 2024 (9 months)Managed the performance and profitability of Additional Services Revenue (ASR) portfolios across Home and Motor, using data-led analysis to support product reviews, pricing, governance, and rating decisions for products including Breakdown, Home Emergency, and Motor Legal Protection.Carried out detailed data analysis using SQL and Microsoft Excel to interrogate sales, conversion, and claims data, supporting insight generation, performance tracking, and identification of risks and opportunities across ASR products. Used Databricks as a core data platform to access, manipulate, and analyse large datasets, enabling efficient segmentation and more scalable reporting aligned to business and regulatory needs.Built and maintained dashboards and visualisations in Tableau, presenting clear, actionable insights on portfolio performance, customer behaviour, and product outcomes to a range of technical and non-technical stakeholders.Supported improvements to customer experience and commercial performance through A/B testing of sales journeys, working with third-party UX specialists and analysing results using tools such as Mixpanel to assess behavioural impact.Managed workstreams and analytical delivery through Jira, collaborating closely with data engineering, product, and UX teams to prioritise tasks, track progress, and deliver continuous improvement.
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