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Tom ShoreTS

Tom Shore

๐Ÿš€ Fractional CMO | ๐Ÿ›๏ธ Ecommerce/Digital Director

โ‚ฌ579/day
Birmingham, GB
15+ years

Average response time: 1 hour

About Tom

Hi there, Iโ€™m Tom. Iโ€™m a commercially minded digital marketing and ecommerce leader who enjoys solving meaningful problems โ€” particularly in organisations that know they need to change, but arenโ€™t yet sure how. ๐Ÿ‘ˆ๐Ÿค”๐Ÿ‘‰

My strength sits at the intersection of strategy and execution. I create clear, data-led plans and have the experience and technical understanding to roll up my sleeves and deliver them. I do my best work in environments built on trust and ownership โ€” collaborating closely with teams while bringing independent thinking, pace and accountability for outcomes.

An early career pivot took me from completing my Architecture studies to a move into digital marketing, where I developed hands-on experience building revenue streams leveraging an interest in web development and affiliate marketing. That foundation shapes how I work today: structured thinking, strong attention to detail, and a focus on building experiences that work for real users โ€” including delivering projects to audiences of 15+ million users.

In practice, I help organisations by:

๐Ÿ‘‰ Defining marketing and ecommerce strategies aligned to commercial goals
๐Ÿ‘‰ Auditing websites, funnels and customer journeys to identify friction and growth opportunities
๐Ÿ‘‰ Improving conversion rate optimisation (CRO) and on-site experience
๐Ÿ‘‰ Scaling acquisition through SEO, paid media and growth marketing
๐Ÿ‘‰ Designing lifecycle journeys through CRM, email & other media to increase retention and LTV
๐Ÿ‘‰ Leading digital transformation projects, from platform rebuilds to martech and analytics

Iโ€™m open to fractional, contract and fixed-term roles, supporting:

๐Ÿ‘‰ Mature organisations needing fresh external perspective
๐Ÿ‘‰ SME brands with specific digital, ecommerce or growth challenges
๐Ÿ‘‰ Agencies seeking senior strategic or hands-on delivery support

If youโ€™re navigating change and want thoughtful, commercially sharp support โ€” Iโ€™m always open to a conversation and would love to hear from you ๐Ÿค
  • English

    Native or bilingual

Can work on-site
Birmingham (up to 50km)

Experience

  • Canine Partners
    Trustee
    August 2025 - Today (10 months)
    ๐Ÿ‘‰ STRATEGIC GOVERNANCE: Support the Board in overseeing the organisational performance, risk management, and long-term planning to ensure the charity continues to deliver high-quality, life-changing services. โš–๏ธ

    ๐Ÿ‘‰ DIGITAL & TECHNOLOGY OVERSIGHT: Provide expertise in digital transformation to help modernise systems, improve operational efficiency, and enhance the experience of applicants, partners, volunteers and donors. ๐Ÿ’ป

    ๐Ÿ‘‰ MARKETING & COMMUNICATIONS SUPPORT: Advise on brand development, digital outreach, and engagement strategies aimed at growing awareness, strengthening supporter relationships & increasing fundraising effectiveness. ๐Ÿ“ข

    ๐Ÿ‘‰ VOLUNTEER INSIGHT: Draw on first-hand experience as a fosterer of assistance dogs to bring practical insight to decision-making, ensuring policies and strategies reflect volunteer, dog and service-user needs. ๐Ÿพ

    ๐Ÿ‘‰ BOARD COLLABORATION: Work collaboratively with fellow trustees and the executive team to uphold strong governance, safeguard resources and maintain the charity's mission-led culture. ๐Ÿค

    ๐Ÿ‘‰ ADVOCACY & REPRESENTATION: Represent Canine Partners at events, briefings and stakeholder meetings, helping to build visibility and support across the public, corporate and charity sectors. ๐ŸŽค
  • BioCare
    Head of Acquisition & Retention Marketing
    HEALTH AND WELLNESS
    December 2022 - December 2025 (3 years)
    Redditch, United Kingdom
    Highlights in-role:

    ๐Ÿ‘‰ CUSTOMER RETENTION: End-to-end delivery of BioCareโ€™s Subscribe&Save B2C offering. Launched Dec 2024. Scaled to ยฃ100k/month in 12 months ๐Ÿš€. Increased customer 12-month LTV +60%, with +14% MoM LTV growth trajectory, delivering 5* TrustPilot superior customer experience.

    ๐Ÿ‘‰ CUSTOMER ACQUISITION: Introduced CAC:LTV growth model to scale customer acquisition, improving the health of many. Generated +66% growth in NCA volumes within 4 months, maintaining CAC:blended LTV ratio of 30%.

    ๐Ÿ‘‰ MARKETPLACE COMMERCE: Scaled e-tail presence through Amazon marketplace & strategic partners such as Healf.com. +42% YoY sales on Amazon (ยฃ2.2m), driven by improved Buy Box %, improved PDP conversion rate & growth in overall page views through advertising and organic.

    ๐Ÿ‘‰ DELIVERING INNOVATION: Secured InnovateUK funding for 3-year KTP (Knowledge Transfer Programme) Innovation collaboration with Aston University to deliver consumer & practitioner focused Adaptive Health mobile app & web service, leveraging business USP. Project commencing 2026.

    ๐Ÿ‘‰ GLOBAL MARKETING STRATEGY: Developed territory-focused global Export Strategy, centred on (a) knowledge of consumer, (b) matching product to consumer need, (c) identifying world-class partners in-territory & (d) developing collaborative JBP framework piloted with Irish distributor, delivering +80% YoY sales through primary retailer. Sourced InnovateUK funding for strategic advice to support implementation of strategy.

    ๐Ÿ‘‰ DOMESTIC BRICKS & MORTAR STRATEGY: Developed new retail stockist strategy leveraging Experian Mosaic data & BioCare 1st party data, to identify areas of demand primed for new independent retail/pharmacy presence.

    ๐Ÿ‘‰ LEADERSHIP: ยฃm budget, team management & agency management, including multiple RFP/tender processes.
    Digital Transformation Marketing Strategic planning E-commerce Growth hacking
  • BioCare
    Head of Digital
    HEALTH AND WELLNESS
    May 2019 - December 2022 (3 years and 7 months)
    Redditch, United Kingdom
    Highlights in-role:

    ๐Ÿ‘‰ DIGITAL MARKETING: Conducted digital maturity assessment, identifying shortcomings in digital capabilities. Assessment resulted in introduction of tech (GTM, Noibu, CRM & Marketing Automation etc) and a full-funnel marketing approach, broadening into channels such as search, programmatic, paid social, affiliates, influencer/ambassador & SEO. Delivered +240% in NCA volumes within 12 months.

    ๐Ÿ‘‰ SOURCING OF GROWTH OPPORTUNITIES: Secured funding through Sky AdSmart SME100 programme, taking BioCare into TV advertising for the 1st time.

    ๐Ÿ‘‰ DIGITAL PRODUCT MANAGEMENT: Led the replatforming of ecommerce website from sunsetted Magento 1 platform, to Adobe Commerce Cloud (Magento 2), delivering a faster, safer & more optimal experience for customers. Included rollout of brand refresh.

    ๐Ÿ‘‰ CRM STRATEGY: Introduced CRM strategy, processes & technology across the business. Customer personas built on Experian Mosaic data enhanced understanding of the BioCare customer, allowed for acquisition marketing efficiencies & a tailoring of timely, relevant & personalised touchpoints across the customer experience.
    Customer Loyalty/ Retention Customer Journey E-commerce Magento Growth hacking

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