Description

Senior Business Transformation Manager with over 20 years of experience leading large-scale

transformation programs across the financial services, utilities, maintenance, and telecom sectors.

Proven ability to align business operations with strategic objectives by redesigning processes,

implementing digital systems, enhancing data governance, and adapting organizational structures.

Skilled in mobilizing cross-functional teams, managing complex programs, and delivering integrated, value-driven solutions. Adept at working closely with executive stakeholders and driving sustainable change through structured governance and change management.

Languages

French
Native or bilingual
English
Fluent
Dutch
Conversational

Workplace preferences

Can work on-site

Bruxelles (up to 50km)

IRISnet
Business Transformation - Program Leader
TELECOMMUNICATIONS
October 2021 - Today (4 years and 8 months)
Bruxelles, Belgium
Strategic business transformation program in preparation for a new shareholder:
• Reviewed and redesigned company-wide processes, governance, and organizational functions (RACI, structure, teams)
• Led the functional and systems transformation, including the rollout of a low-code Offer Tool integrated with ERP (Microsoft Business Central) and defined master data standards
• Implemented CRM (MS Dynamics)
• Oversaw system integration (CRM, Offer Tool, ERP, Jira) and ensured data consistency across platforms
• Directed change management activities, including training, hypercare support, and continuous improvement tracking
Transformation des organisations Digital Transformation Change Management & Transformation Analyse de données Optimisation des processus
cofely
Business Transformation - Program Leader
CIVIL ENGINEERING
January 2015 - September 2021 (6 years and 8 months)
Bruxelles, Belgium
Oversaw strategic and cross-functional transformation projects:
• Managed the definition of business requirements, processes, and master data in alignment with application and system architecture
• Piloted the implementation of key business applications (CRM Salesforce, Document Management via SharePoint, Customer Portal)
• Coordinated integration between CRM, ERP, and operational tools
• Conducted business process reviews and led transformation from design to deployment
• Managed full change management lifecycle: hypercare, coaching, stakeholder communication
BNP PARIBAS
PROGRAM & PROJECT MANAGER
BANKING AND INSURANCE
April 2012 - November 2014 (2 years and 7 months)
• Phase 1: Supported company and legal advisors during an European Commission's investigation on competition compliance for the financials aspects
• Phase 2: Led a business strategic review, including product profitability analysis and business case modeling