Description

Ces 14 dernières années, j'ai conduit chez le numéro 1 du service IT de nombreuses missions de conseil pour faciliter le succès de contrats d'externalisation de toutes tailles.

Aujourd'hui, en tant que consultant indépendant, je peux vous accompagner pour relever les défis de l'externalisation de l'IT, par exemple:

- lancer ou améliorer une relation d'externalisation de l'IT,

- construire une démarche conjointe d'innovation,

- mettre en place la gestion du service IT dans un environnement multi-fournisseurs,

- assurer l'équité d'un benchmark du prix de l'externalisation.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Nice (up to 50km), Marseille (up to 50km)

IBM
Innovation Program Leader
DIGITAL AND IT
June 2014 - July 2021 (7 years and 2 months)
Nice, France
Innovation Program Leader for Outsourced Clients

Led a program to drive innovation for 40+ Clients. Training the teams, building client innovation plans and organizing events. Client satisfaction with innovation was up for 5 years at 6% CAGR.

Led proposals for end-to-end service integration and management across Client IT service providers (SIaM).

Led service management reviews on challenged outsourcing contracts.

Assessed and designed the governance of outsourcing contracts.

Managed the price benchmarks for the key outsourcing contracts.
IT outsourcing Management de l'innovation IT Service Management IT outsourcing price benchmarking Design Thinking Gouvernance IT Conduite du changement Leadership Résolution de problèmes Communication
IBM
Outsourcing Governance Leader
DIGITAL AND IT
August 2007 - May 2014 (6 years and 10 months)
Nice
Led consulting engagements to improve the Client relationships and create the conditions to renew or expand the business. 20+ engagements done with an average satisfaction rate above 4/5.

Designed the governance solutions for outsourcing contracts.

Managed 10 outsourcing price benchmarks to contain the financial risks. Risks contained were between 2 to 14% of annual revenue.

Lead the Client Satisfaction program. 20% more satisfied clients.
IT outsourcing Gouvernance IT Alignement de la relation IT outsourcing price benchmarking Conduite du changement Cross-functional Team Leadership Résolution de problèmes Communication