About Zahra
French
Native or bilingual
English
Fluent
Experience
- AXASENIOR BUSINESS STRATEGY MANAGER – OPS STRATEGY & BUSINESS PROCESSBANKING AND INSURANCESeptember 2023 - Today (2 years and 9 months)Drive the transversal coordination and follow-up of the OPS Strategic Plan, consolidatinginitiatives across Business Units, challenging ambition levels and ensuring alignment with theAXA’s strategic priorities- Lead transversal OPEX streams to support productivity and operational efficiency objectives,acting as a central coordination point between Business, IT, Transformation and Distribution.- Support executive governance through structured reporting (quarterly BU reviews, MC updates,weekly productivity meetings), providing visibility on progress, value creation, risks andbottlenecks.- Drive cross-BU transversal projects, including PureCloud Telephony (OPS telephony strategy) andCross-BU Document Indexing standardization, as well as additional ad-hoc initiatives aligned withOPS priorities.- Set up a Business Process Management framework to accelerate simplification and performanceimprovement, including OPS process cartography, dependencies, projects, KPIs and performancemonitoring.- Identify process improvement opportunities, assess operational impact and manage theprioritized pipeline of initiatives in collaboration with Automation Lead, Business andTransformation stakeholders
- AxaBusiness /Risk Analyst & Internal ControllerBANKING AND INSURANCEAugust 2020 - Today (5 years and 9 months)- Identifying and evaluating the main risks faced by the Business Lines.- Monitoring the effectiveness of the processes and controls put in place by Business Line. Providingadvice to improve the effectiveness of control systems.- Coordinated with internal/external auditors and contributed to annual control plan preparation
- Ethiasinternal AuditorBANKING AND INSURANCEJuly 2017 - September 2020 (3 years and 2 months)Planned and executed internal audits in finance, operations and compliance.- Assessed control frameworks, issued recommendations and ensured follow-up.
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