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Zahra OuzifZO

Zahra Ouzif

Audit/ Internal Control/ Business Analyst

€1,100/day
Bruxelles, BE
3-7 years

Average response time: 1 hour

About Zahra

P RO F ESS IO NA L PR O FI L E
Senior Business Strategy manager focusing on strategic coordination, operational performance
and cross-BU process excellence. Experienced in transversal governance, productivity follow-up
and delivery of cross-unit initiatives supporting operational simplification and transformation
ambitions. Skilled in stakeholder alignment and structured steering of portfolio initiatives across
complex environments.

AR E A O F E XP E R TI S E
OPEX: Productivity • BPM & KPIs • Prioritization & simplification
Transformation: Cross-BU steering • Governance & executive reporting• Stakeholder alignment
Analytical: Performance insights •Risk & control • Decision support
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • AXA
    SENIOR BUSINESS STRATEGY MANAGER – OPS STRATEGY & BUSINESS PROCESS
    BANKING AND INSURANCE
    September 2023 - Today (2 years and 9 months)
    Drive the transversal coordination and follow-up of the OPS Strategic Plan, consolidating
    initiatives across Business Units, challenging ambition levels and ensuring alignment with the
    AXA’s strategic priorities
    - Lead transversal OPEX streams to support productivity and operational efficiency objectives,
    acting as a central coordination point between Business, IT, Transformation and Distribution.
    - Support executive governance through structured reporting (quarterly BU reviews, MC updates,
    weekly productivity meetings), providing visibility on progress, value creation, risks and
    bottlenecks.
    - Drive cross-BU transversal projects, including PureCloud Telephony (OPS telephony strategy) and
    Cross-BU Document Indexing standardization, as well as additional ad-hoc initiatives aligned with
    OPS priorities.
    - Set up a Business Process Management framework to accelerate simplification and performance
    improvement, including OPS process cartography, dependencies, projects, KPIs and performance
    monitoring.
    - Identify process improvement opportunities, assess operational impact and manage the
    prioritized pipeline of initiatives in collaboration with Automation Lead, Business and
    Transformation stakeholders
  • Axa
    Business /Risk Analyst & Internal Controller
    BANKING AND INSURANCE
    August 2020 - Today (5 years and 9 months)
    - Identifying and evaluating the main risks faced by the Business Lines.
    - Monitoring the effectiveness of the processes and controls put in place by Business Line. Providing
    advice to improve the effectiveness of control systems.
    - Coordinated with internal/external auditors and contributed to annual control plan preparation
  • Ethias
    internal Auditor
    BANKING AND INSURANCE
    July 2017 - September 2020 (3 years and 2 months)
    Planned and executed internal audits in finance, operations and compliance.
    - Assessed control frameworks, issued recommendations and ensured follow-up.

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