Zain Gulel

Senior Delivery Manager within the Data Operations function, supporting a product analytics team focusing on user participation and account metrics. Partnering closely with delivery teams to enhance their Agile maturity and optimise ways of working through tailored coaching and best practice adoption.

• Successfully standardised and implemented a Risk Management framework across the wider product group, enhancing visibility and governance of risks.

• Lead the implementation of the risk management framework into Jira Cloud as part of the Jira Cloud Programme.

Led initiatives for a Supercomputer (HPC) Programme for a key public sector client, focusing on cache management utilising machine learning, advanced data manipulation, end-user documentation, performance testing, DevOps, and CI/CD. Drove development solutions and streamline processes to enhance product delivery and team efficiency. Implemented Agile methodologies to optimise workflow, reduce cycle times, and improve overall team performance. Collaborated with cross functional teams to ensure seamless integration of new systems and practices. Fostered environment to support continuous learning and improvement, maintaining high standards for documentation and testing protocols.

• Achieved a 247% increase in bug resolution rate by coaching the team to implement the Kanban Method in six months.

Spearheaded two pivotal projects as part of £1.2B Supercomputer Programme for a key public sector client, focusing on integration of a Supercomputer with Microsoft Azure Cloud to advance computational and research capabilities. Provided in depth expertise in Azure infrastructure, identity services, monitoring, DevOps, subscriptions, and governance, ensuring project alignment with cross-functional team efforts. Negotiated critical contract terms in accordance with project scope and goals, whilst managing risk through strategic contract oversight.

• Coached DevOps team in adopting Agile practices, resulting in timely and high-quality delivery of dependencies and improved performance.

• Designed strategic project roadmaps and governance structures, aligning stakeholder interests with organisational standards and robust project progression.

• Led development of cloud-based scientific processing and intensive compute environment, optimising high performance compute options for scientists, such as PaaS & SaaS solutions.

• Championed Scrum framework adoption to foster agile working ethos across teams and augment project efficiency.