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Zeniliane Medeiros PortelaZM

Zeniliane Medeiros Portela

Full Administrative Assistant, Virtual Assistant

€130/day
Espírito Santo, BR
3-7 years

Average response time: 1 hour

About Zeniliane

I am a dedicated and motivated professional with a degree in Business Administration from UNIP, with experience in administrative areas, customer service, and technical support. Throughout my career, I have worked in various sectors, including the public sector, healthcare, agricultural cooperatives, and technology support, as well as freelance work at events. This has given me versatility, organization, and the ability to adapt to different demands.
I have solid skills in administrative management, document organization, personalized service, technical support, and strategic team support. My experience in roles such as receptionist, administrative assistant, and technical support has strengthened my ability to handle dynamic routines, solve problems efficiently, and maintain a high standard of service quality.
I believe I can contribute to the company's challenges by applying my proactivity, commitment, and organizational vision, supporting internal processes, optimizing administrative routines, and ensuring efficient and welcoming service. My goal is to contribute to the team's results and actively contribute to the organization's growth and development.
  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • São Gabriel da Palha City Hall (CASP - SGP)
    Intern and Secretary
    June 2014 - June 2016 (2 years)
    . Direct assistance in face-to-face and phone service, ensuring efficiency and courtesy. . Organization and maintenance of document archives, ensuring easy access and consultation. . Typing official documents and memos, as well as coordinating the internal distribution of correspondence.
  • MedSaude Clinic
    Medical Office Receptionist
    December 2019 - July 2022 (2 years and 7 months)
    São Gabriel da Palha, ES, Brazil
    • Responsible for reception and operational coordination of medical activities, enhancing customer experience. . Maintenance of reception systems and technical support for computer maintenance.
    • Organization and execution of special events, participating in administrative and internal management routines.
  • RG System - Software Technology -
    Technical Health Support - I
    August 2022 - January 2024 (1 year and 5 months)
    São Gabriel da Palha, ES, Brazil
    . Technical support to clients, focused on demands related to public health. . Humanized customer service through multiple channels (phone, chat - Movidesk, and email) ensuring efficiency and speed.

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Education

  • Driver's License: Category AB
    Driver's License: Category AB
  • Bachelor's Degree in Business Administration
    Universidade Paulista (UNIP)
    2024
    Bachelor's Degree in Business Administration

Skill set

Categories