About Zero
Hindi
Native or bilingual
English
Fluent
Experience
- TechnoSys (Software House)Scrum Master / Business ManagerDecember 2017 - September 2023 (5 years and 9 months)Pakistan• Responsible to directly handle a team of 15 people includes SQAs, desktop and mobile application developers.• Facilitate daily scrum meetings, remove obstacles, and ensure bug free and timely tasks delivery.• Closely collaborate with the product owner and business analyst in sprint planning, refine the backlog, and prioritize new developments to ensure alignment with project goals and objectives.• Spearheaded Restful API development and ERP integration, collaborating with third-party developers to drive project success.• Also responsible to coordinate with client in gathering requirement and translate into clear functional specifications.• Led high-performing cross-functional teams, streamlining development processes to achieve accelerated product delivery and enhanced client satisfaction.• Proactively monitored team performance and resource utilization, implementing corrective actions to optimize results.• Directed the digital media team in elevating brand visibility and expanding social media presence, driving business growth and engagement.• As Business Manager, I oversaw sales and marketing to drive business growth, improve brand visibility.• Led and coordinated the digital marketing team to develop and execute online strategies that drove brand awareness, engagement, and conversions.• Short-listing, interviewing and assess candidates for vacant job positions within the company. .
- DAF Computers Trading and IT ServicesProject Manager(IT Services)December 2013 - December 2015 (2 years)Dubai - United Arab Emirates• Led a team of more than 20 technical staff in delivering diverse IT services, ensuring timely project completion.
- Golden Key InternationalIT Support Team Coordinator / Software SupportDecember 2007 - November 2013 (5 years and 11 months)Dubai - United Arab Emirates• Liaise with customer and support technicians to ensure smooth and seamless communication and the fastest possible help and fixes to the end-user.• Provide first line technical support and advice for the suitable use of systems, networks, and some hardware.• Set up and install software, and hardware where required, including printers, routers, access cards, etc.• Assist with troubleshooting, perform some repairs and assist with data restoration where required.• Assist with maintenance activities relating to performance, such as data and information backups.• Work with other professionals in the IT department to maintain high standards and consistent functionality for the business.• Responsible for software manual testing, client management, successful software deployment and team management.• Install and configure ERP software at the client side and provide training to the user.• Escalate software related queries to the development.• Understand customer additional requirements related to software customization, document it and forward it to the product owner.
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Education
- Master of ScienceUniversity of Hertfordshire2024MSc Project Management
- MSc Computer ScienceUniversity of Hertfordshire2017MSc Computer Science