About Ziad
English
Native or bilingual
Arabic
Native or bilingual
Experience
- GentaAI Software Engineer / Full Stack Developer / DevOpsApril 2025 - July 2025 (3 months)• Developed and deployed scalable AI systems using Agency Swarm, improving processing efficiency by 15% and reducing manual data handling by 25%.• Managed full-stack development, from backend APIs to front-end interfaces built with React, accelerating feature delivery by 20% and enhancing user experience.• Automated deployment workflows using Docker, GitHub Actions, and DigitalOcean CI/CD pipelines, reducing deployment time from hours to minutes and improving release frequency by 50%.• Optimized database performance by 30% using Redis caching with PostgreSQL.
- ConcentrixSales Agent & IT Support TechnicianJanuary 2025 - March 2025 (2 months)• Conducted B2B outreach for Amazon Business Services, exceeding sales KPIs by an average of 15% each month.• Provided technical support and troubleshooting for internal systems and clients, resolving over 50 IT issues per week with a 95% first-call resolution rate.
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Education
- Bachelor's degreeAin Shams University2025Bachelor's degree